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Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

710 ratings
182 reviews

About the Course

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

Top reviews


Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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76 - 100 of 179 Reviews for Conflict Resolution Skills


Jul 09, 2020

Accumulated knowledge !!!

By wenli H

Jan 15, 2020

it is a brilliant course!

By Winston A W

Jul 22, 2020

Excellent, thank you.

By Fernando L O

Apr 22, 2016

Simple and practical!

By Afolabi W O

Jul 20, 2020

good and professionl

By Fatai J

Feb 15, 2016

A must-learn for ALL

By Tess M

Sep 29, 2020

Nice and short too!

By Odette G G M

Aug 13, 2020

Excelente contenido

By Okpeyeaghan O P

Jul 11, 2020

Thank you very much

By Parulekar P S

Jul 22, 2020

Wonderful course!


May 07, 2020

well explained 🙏

By Naresh K L

Apr 20, 2017

Excellent course.

By Udbhav T

Jul 30, 2020

Very Nice Course

By Aparajita S

Jun 20, 2020

Excellent course

By Timir P

Jun 18, 2020

Excellent course

By Maisha I

Apr 12, 2020

Excellent course

By DR. D N R

May 20, 2020

Great learning

By Manoj K

May 08, 2020

Good Describe.

By Sarah R

Jun 02, 2017

Great Course!

By Edwina F

Jun 01, 2016

Really useful

By Vishnupriya S

May 27, 2020

Good Course.

By ishaku y

Oct 21, 2016

great course

By megha d

Jul 15, 2020

good course

By Arun J P

Jul 06, 2020

nice course


May 28, 2020

Thank you !