Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.
This course is part of the Conflict Management Specialization
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About this Course
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessSkills you will gain
- Active Listening
- Communication
- Management
- Collaboration
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Syllabus - What you will learn from this course
Getting Started
Active Listening Skills
Communication Problems and Skills
Usable Plan
Course Wrap-up
Reviews
- 5 stars61.36%
- 4 stars25.61%
- 3 stars8.11%
- 2 stars2.88%
- 1 star2.02%
TOP REVIEWS FROM CONFLICT RESOLUTION SKILLS
Great content and real world examples. Definitely a must take class for anyone interested in solving problems effectively.
Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.
Me gusto el curso y los ejemplos, los cuales te muestran una perpectiva diferente a considerar en cualquier escenario
This Course gives a deep insight of various Conflict Resolution Skills and shows its practicability in a given scenario. Overall quite impressed.
About the Conflict Management Specialization

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