Struggling with service delivery? Discover SPDM (Service Problem Driven Management), a groundbreaking framework developed by Professor Muñoz-Seca to revolutionize service efficiency and financial results. Go beyond Lean, Agile, and Design Thinking! This course equips you with the knowledge and skills to implement SPDM, transforming tasks into knowledge-driven solutions. Learn to identify and address service problems across sectors like finance, gas, banking, and tourism, using practical case studies. You will learn to: * Apply the SPDM framework to optimize service processes. * Drive team involvement and improve service delivery. * Link service excellence with measurable financial gains.
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Excellent course presented by a charismatic lecturers. The vidoes get the key points of the syllabus across and there is plenty of supporting material. The quizes require a fair amount of thought rather than being a test of memory.
Great
Very insightful information
She speak as she was arguing and It was difficult to identify what she meant
almost half of the course and there is nothing that makes me go on, no new concepts or ideas. Just the lady reading slides
Disappointed by the course. Very abstract and most of all boring. I would say the people preparing it, didn't spend much time at a real job/company.