About this Course
4.7
197 ratings
62 reviews
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 7 hours to complete

Suggested: 5 weeks of study, 1 hour/week...
Available languages

English

Subtitles: English, Arabic, French, Italian, German, Spanish...

Skills you will gain

CommunicationStaff ManagementCoachingPerformance Management
100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 7 hours to complete

Suggested: 5 weeks of study, 1 hour/week...
Available languages

English

Subtitles: English, Arabic, French, Italian, German, Spanish...

Syllabus - What you will learn from this course

Week
1
Hours to complete
1 hour to complete

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately. ...
Reading
6 videos (Total 28 min), 1 reading, 1 quiz
Video6 videos
Why Feedback is Important5m
Positive Feedback Defined4m
The Impact of Positive Expectations2m
Positive Expectations at Work5m
Positive Feedback: Intriguing Possibilities6m
Reading1 reading
Course Syllabus10m
Quiz1 practice exercise
Week 1 Quiz20m
Week
2
Hours to complete
1 hour to complete

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work....
Reading
3 videos (Total 21 min), 1 quiz
Video3 videos
Negative Feedback Bias4m
The Broad Impact of Negative Feedback9m
Quiz1 practice exercise
Week 2 Quiz12m
Week
3
Hours to complete
1 hour to complete

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity. ...
Reading
5 videos (Total 34 min), 1 quiz
Video5 videos
Introduction to the Seven Feedback Skills2m
Skill 1: Focus on Specific Behavior8m
Skill 2: Keep it Impersonal12m
Skill 3: Keep it Goal-Oriented6m
Quiz1 practice exercise
Week 4 Part I Quiz20m
Week
4
Hours to complete
1 hour to complete

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills....
Reading
5 videos (Total 42 min), 1 quiz
Video5 videos
Skill 5: Ensure Understanding7m
Skill 6: Make Sure it is Controllable5m
Make Sure it is Controllable: The Manager's Role6m
Skill 7: Tailor the Feedback to Fit the Employee:10m
Quiz1 practice exercise
Week 4 Part II Quiz20m

Instructor

Avatar

Tracy Jennings

Senior Instructor
Management and Entrepreneurship Division

About University of Colorado Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.