About this Course

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Learner Career Outcomes

17%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 5 hours to complete
English
Subtitles: Arabic, French, Italian, German, English, Spanish...

Skills you will gain

CommunicationStaff ManagementCoachingPerformance Management

Learner Career Outcomes

17%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 5 hours to complete
English
Subtitles: Arabic, French, Italian, German, English, Spanish...

Offered by

University of Colorado Boulder logo

University of Colorado Boulder

Syllabus - What you will learn from this course

Content RatingThumbs Up96%(1,798 ratings)Info
Week
1

Week 1

1 hour to complete

Introduction to Giving Helpful Feedback and Positive Feedback

1 hour to complete
6 videos (Total 28 min), 1 reading, 1 quiz
6 videos
Why Feedback is Important5m
Positive Feedback Defined4m
The Impact of Positive Expectations2m
Positive Expectations at Work5m
Positive Feedback: Intriguing Possibilities6m
1 reading
Course Syllabus10m
1 practice exercise
Week 1 Quiz20m
Week
2

Week 2

1 hour to complete

Negative Feedback: Use With Caution

1 hour to complete
3 videos (Total 21 min)
3 videos
Negative Feedback Bias4m
The Broad Impact of Negative Feedback9m
1 practice exercise
Week 2 Quiz12m
Week
3

Week 3

1 hour to complete

The Seven Essential Feedback Skills - Part I

1 hour to complete
5 videos (Total 34 min)
5 videos
Introduction to the Seven Feedback Skills2m
Skill 1: Focus on Specific Behavior8m
Skill 2: Keep it Impersonal12m
Skill 3: Keep it Goal-Oriented6m
1 practice exercise
Week 4 Part I Quiz20m
Week
4

Week 4

1 hour to complete

The Seven Essential Feedback Skills - Part II

1 hour to complete
5 videos (Total 42 min)
5 videos
Skill 5: Ensure Understanding7m
Skill 6: Make Sure it is Controllable5m
Make Sure it is Controllable: The Manager's Role6m
Skill 7: Tailor the Feedback to Fit the Employee:10m
1 practice exercise
Week 4 Part II Quiz20m

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Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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