About this Course
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100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

Suggested: 5 weeks of study, 1 hour/week...

English

Subtitles: Arabic, French, Italian, German, English, Spanish...

Skills you will gain

CommunicationStaff ManagementCoachingPerformance Management

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

Suggested: 5 weeks of study, 1 hour/week...

English

Subtitles: Arabic, French, Italian, German, English, Spanish...

Learners taking this Course are

  • HR Specialists
  • Risk Managers
  • Operations Analysts
  • Human Resources
  • Customer Care Reps

Syllabus - What you will learn from this course

Week
1
1 hour to complete

Introduction to Giving Helpful Feedback and Positive Feedback

6 videos (Total 28 min), 1 reading, 1 quiz
6 videos
Why Feedback is Important5m
Positive Feedback Defined4m
The Impact of Positive Expectations2m
Positive Expectations at Work5m
Positive Feedback: Intriguing Possibilities6m
1 reading
Course Syllabus10m
1 practice exercise
Week 1 Quiz20m
Week
2
1 hour to complete

Negative Feedback: Use With Caution

3 videos (Total 21 min), 1 quiz
3 videos
Negative Feedback Bias4m
The Broad Impact of Negative Feedback9m
1 practice exercise
Week 2 Quiz12m
Week
3
1 hour to complete

The Seven Essential Feedback Skills - Part I

5 videos (Total 34 min), 1 quiz
5 videos
Introduction to the Seven Feedback Skills2m
Skill 1: Focus on Specific Behavior8m
Skill 2: Keep it Impersonal12m
Skill 3: Keep it Goal-Oriented6m
1 practice exercise
Week 4 Part I Quiz20m
Week
4
1 hour to complete

The Seven Essential Feedback Skills - Part II

5 videos (Total 42 min), 1 quiz
5 videos
Skill 5: Ensure Understanding7m
Skill 6: Make Sure it is Controllable5m
Make Sure it is Controllable: The Manager's Role6m
Skill 7: Tailor the Feedback to Fit the Employee:10m
1 practice exercise
Week 4 Part II Quiz20m
4.7
81 ReviewsChevron Right

Top reviews from Giving Helpful Feedback

By DSSep 7th 2017

Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)

By BCDec 3rd 2016

Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here

Instructor

Avatar

Tracy Jennings

Senior Instructor
Organizational Leadership and Information Analytics Division

About University of Colorado Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.