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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

392 ratings

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews


Nov 21, 2022

What an interesting course, well explained and easy to understand. This course have heightened my interest in Health IT, giving more clarity as to how issues are resolved in this space.


Oct 4, 2022

I liked the focus on customer service and how the course emphasized the importance of empathizing with customers and knowing when and how to triage or escalate issues.

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