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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

239 ratings
58 reviews

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

Feb 1, 2021

All of this information is useful towards the gradual improvement in grasping all the fundamentals for the start in the IT Support Staff field.

Jan 25, 2021

Outstanding way to introduce any one to the exciting world of IT- Support in Healthcare... clear and simple..!

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26 - 50 of 60 Reviews for The Critical Role of IT Support Staff in Healthcare

By Veronica O

Jan 18, 2021

It gave a good overview as an introduction.

By diane m

Feb 2, 2021

great intro to a specialized niche in IT.

By Emmanuel N A

Dec 9, 2020

very nice customer service course

By Casey C

Mar 7, 2021

These courses are out of order

By Ashwin M

Aug 1, 2021

Good for basic understanding

By Palle A K

Jul 6, 2021

Great Course for beginners


May 2, 2021

Helpful and understandable

By Reggie H

Feb 23, 2021

Very interesting so far

By Javier S

Jun 22, 2021

great course to take

By Maxwell S A

Jan 13, 2021

Perfect for everyone

By eva e q n

Jan 13, 2021

i have been inspired

By Tabitha G

Dec 18, 2020

Excellent course!

By Varun K N

Apr 22, 2021

Amazing Course


Oct 21, 2021


By Mohamed A N

Sep 23, 2021

Good course

By Johnnery A

Apr 24, 2021


By Miguel P

May 23, 2021


By João F S

Mar 12, 2021


By Nanaiah A U

Jun 1, 2021


By Serah N

Jan 7, 2022

This is a great and informative course on Healthcare IT Support. I gave it a 4 star rating because the transcription wasn't so good and some spoken words in the video are unclear. Overall, it's a great course and it was nice meeting (even if virtually) some members of staff at John Hopkins Hospital. Thank you for the opportunity!

By Nikolaos C

Dec 18, 2020

Very good introductory course, with real-life examples and stories.

By Muhammad M

Mar 1, 2021

Good to learn, could have made the course more interactive.

By Marcia M

Dec 28, 2020




By toua Y

Jul 23, 2021

Very informative and easy to learn

By Tosin A

Dec 28, 2020

Jessica was very helpful.