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Learner Reviews & Feedback for The Critical Role of IT Support Staff in Healthcare by Johns Hopkins University

238 ratings
58 reviews

About the Course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!...

Top reviews

Feb 1, 2021

All of this information is useful towards the gradual improvement in grasping all the fundamentals for the start in the IT Support Staff field.

Jan 25, 2021

Outstanding way to introduce any one to the exciting world of IT- Support in Healthcare... clear and simple..!

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51 - 60 of 60 Reviews for The Critical Role of IT Support Staff in Healthcare

By wondwossen a

Jun 3, 2021

great staff, well done

By Mohammad S

May 14, 2021

Certificate pls

By A.M I H A

Dec 2, 2020

Great course.

By Vineeth V

Apr 16, 2021


By Brandon R

Jul 15, 2021

This course was simply too basic for my needs. Rather than be its own course, this information should probably have been added to one of the other courses in the specialization.

By Katelynn W

Feb 23, 2021

I wish that the teacher was more enthusiastic about the material it would have made the lessons a lot more interesting to learn about.


Mar 17, 2021

I think the way examples are describe in this course is the best way to taught.


Sep 28, 2021

t​his is a non technical course

By Aart S

Jan 13, 2021

Withouten even spending more than five minutes in the course I was able to make the final quiz without any mistake. The questions are very bad stated and the answer can be found by just looking at the given answers without mowing the question.

By Luke B

Mar 8, 2021

Poorly crafted course, rushed editing work that leaves errors in the filming in the final course videos.