Chevron Left
Back to Customer Service Fundamentals

Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,168 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
Filter by:

201 - 225 of 363 Reviews for Customer Service Fundamentals

By Akash C

Aug 12, 2020

By Soyinka O

Jul 31, 2020

By Prasana K

Apr 21, 2021

By B F

Jun 30, 2022

By Maggie

Mar 25, 2022

By onwukanjo e

Jan 16, 2022

By Rayees A L

Jun 15, 2020

By Osuobeni J E

Mar 5, 2020

By Stanley A R

Sep 30, 2019

By Adam M

Sep 16, 2022

By Damilola B

Sep 7, 2022

By Delvin J K

Jan 20, 2021

By Mario S M

Oct 13, 2019

By Marco C

May 30, 2022

By Mulalo R

Sep 7, 2021

By dinesh p

Sep 18, 2019

By Quynh L T N

Jan 29, 2021

By Shushanik G

Apr 25, 2020

By Leon R C P

Jan 18, 2020

By Olusola K

Mar 31, 2020

By Chizi A

Jun 17, 2022

By panagiotis m

May 27, 2019

By nonye t

May 29, 2022

By Carlos L

Aug 23, 2021

By Chantelle C

Mar 26, 2022