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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

1,079 ratings
324 reviews

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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176 - 200 of 331 Reviews for Customer Service Fundamentals

By Kayisha C

Sep 28, 2020

I feel confident after using this course! Thank you

By Stanford M

Jun 5, 2020

Great course. I loved it. I recommend it to anyone.

By Levi H

Jul 11, 2021

Learned a lot Really like this course specifically

By Lisa r

Dec 31, 2020

I love how easy it was to understand this course.

By Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

By Gina M

Nov 22, 2020

Lots of great ideas to make call support easier!

By Luis A R

Feb 3, 2022

W​as a bit challenging but definitely worth it.

By Arkademi

Oct 22, 2021

interesting course and excellent study material

By Arsh A

Jan 13, 2021

very nice course I just love and enjoy it a lot

By Mason J

Mar 7, 2022

This course was very informative and detailed.

By Kene O

Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

By Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

By Michal S

Nov 15, 2020

Great overview about work on Service Desk

By Akash C

Aug 12, 2020

It will be very helpful in my work filed.

By Soyinka O

Jul 31, 2020

This professional course earn the stress.

By Prasana K

Apr 21, 2021

Gained great knowledge from this course.

By Maggie

Mar 25, 2022

It was incitefull , i have learned alot

By onwukanjo e

Jan 16, 2022

Educating, insightful and understanding

By Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

By Osuobeni J E

Mar 5, 2020

It's a great course on customer support

By Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

By Delvin J K

Jan 20, 2021

One of the Top course provided by IBM

By Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

By Mulalo R

Sep 7, 2021

Wonderful and well structured course

By dinesh p

Sep 18, 2019

It was challenging but interesting.