UBITS
Implementa sistemas Kanban con STATIK
UBITS

Implementa sistemas Kanban con STATIK

Alejandro López

Instructor: Alejandro López

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Optimizar los procesos de servicio utilizando el proceso STATIK y los principios de Kanban, para mejorar la satisfacción del cliente.

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Recently updated!

July 2024

Assessments

1 assignment

Taught in Spanish

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There is 1 module in this course

La agilidad no consiste solo en la capacidad de adaptación a los cambios, sino también en la entrega de valor continuo a los clientes. La forma más adecuada de hacerlo es utilizando STATIK , un enfoque de pensamiento sistémico para introducir Kanban. A continuación, aprenderás cómo aplicar STATIK de inmediato a los servicios que ya tienes en marcha, para que comiences a detectar oportunidades de mejora y aportar al proceso de creación de valor. Aprenderás cada paso del proceso, serás capaz de identificar las necesidades y el propósito de los clientes, analizarás la capacidad y demanda de un servicio, podrás modelar el flujo de trabajo y las clases de servicio, y finalmente lograrás establecer un sistema Kanban efectivo para compartirlo con los demás miembros de tu organización.

What's included

4 videos8 readings1 assignment

Instructor

Alejandro López
UBITS
3 Courses129 learners

Offered by

UBITS

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