Developing Interpersonal Skills

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Developing Interpersonal Skills

This course is part of People & Soft Skills: Essential for Professional Success Specialization

Instructor: IBM Skills Network Team

266,785 already enrolled

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2 modules

Gain insight into a topic and learn the fundamentals.

3,226 reviews

Beginner level

Recommended experience

Flexible schedule

3 hours to complete

Learn at your own pace

98%

Most learners liked this course

2 modules

Gain insight into a topic and learn the fundamentals.

3,226 reviews

Beginner level

Recommended experience

Flexible schedule

3 hours to complete

Learn at your own pace

98%

Most learners liked this course

What you'll learn

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

8 assignments

Taught in English

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This course is part of the People & Soft Skills: Essential for Professional Success Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

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There are 2 modules in this course

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.

This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success. This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

What's included

24 videos26 readings6 assignments

24 videos Total 25 minutes

Interpersonal skills: An overview 2 minutes
Let’s begin with the first topic 2 minutes
How might these communication styles come into play? 1 minute
Recap 0 minutes
Let’s move to the second topic 1 minute
How can you ensure your messages don’t get lost in translation? 1 minute
The art of listening 1 minute
What types of questions can you ask? 1 minute
Communication channels 1 minute
Remember 0 minutes
Recap 1 minute
Let’s move to the third topic 1 minute
What does assertiveness mean? 3 minutes
Recap 0 minutes
Let’s move to the fourth topic 1 minute
Perspective-taking 1 minute
Recap 0 minutes
Let’s move to the fifth topic 1 minute
Workplace conflicts are opportunities to develop interpersonal skills 1 minute
Importance of feedback 1 minute
Recap 1 minute
Let’s move to the sixth topic 1 minute
Which is the best way to deal with disputes? 1 minute
Recap 1 minute

26 readings Total 75 minutes

What will you learn from this course? 2 minutes
What does it mean to have one of these communication styles? 4 minutes
Three elements of effective communication 4 minutes
What can you substitute for body language when working virtually? 2 minutes
Techniques you can use to listen actively 3 minutes
How can you use the six probing questions? 3 minutes
Disadvantages of different communication channels 3 minutes
Avoid these communication barriers 3 minutes
Zion’s dilemma 3 minutes
How can you be assertive? 3 minutes
Assertive behavior is helpful in challenging situations 2 minutes
Pooja’s convincing power 4 minutes
How can you use emotions and facts to influence others? 2 minutes
How can you develop your personal influence? 1 minute
What is the significance of eminence? 2 minutes
How can you build your eminence? 3 minutes
Conflict is a story 2 minutes
Conflicts often arise from these sources 2 minutes
Practice these steps when you find yourself in a conflict 3 minutes
Use this approach to give feedback 4 minutes
Responding to feedback 2 minutes
How do you receive feedback effectively? 5 minutes
Asking for feedback is an effective way to work on your blind spots 4 minutes
What are your conflict response styles? 4 minutes
Here are the steps you can take to resolve complex challenging situations 3 minutes
Let’s tie it all together 2 minutes

6 assignments Total 76 minutes

Practice Quiz: Explain the new travel reimbursement policy 20 minutes
Practice Quiz: Identify appropriate communication channels for these messages 15 minutes
Practice Quiz: Zion’s dilemma 3 minutes
Practice Quiz: What does it sound like? 20 minutes
Practice Quiz: How would you approach conflict situation? 3 minutes
Practice Quiz: Which conflict response style would you use? 15 minutes

In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.

What's included

1 reading2 assignments

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Instructor

Instructor ratings

(566 ratings)

IBM Skills Network Team

91 Courses 1,823,915 learners

Offered by

IBM

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Reviewed on Nov 3, 2025

Very informative set of information to help one navigate decison-making and addressing conflicts in the workplace.

Reviewed on Aug 6, 2024

Muy útil para mejorar aquellas areas de la comunicación que se nos puedan llegar a complicar en cualquier ámbito.

Reviewed on Sep 24, 2023

This was a very enlightening course which solves work related conflicts and how to manage interpersonal relationships especially in a professional environment

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.