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Learner Reviews & Feedback for Introduction to User Experience Principles and Processes by University of Michigan

1,497 ratings

About the Course

This UX course provides an introduction to the fields of UX research and design. Learners will gain an understanding of what is involved in UX research, including conducting interviews, evaluating systems, and analyzing systems using principles of good design. Learners will also learn about the work involved in UX Design, including the generation of promising design solutions and the creation of prototypes at multiple levels of fidelity. By interleaving successive phases of UX Research and Design, learners will see how to learn from inevitable mistakes and improve towards a product with a great UX. What you'll learn: - The skills needed for UX research and design
 - How UX researchers discover and assess user needs and assess possible designs
 - How to conduct a micro-usability test
 - How UX designers use sketching and prototyping to develop design concepts - How to incorporate a user-centered focus into the design process
 - Key features of human behavior and describe their impact on the design of interactive systems
 - Techniques for critiquing and designing interactive systems based on human capabilities and behavior

Top reviews


Jul 25, 2020

I really liked completing this course. It has given me a push to start my own design journey. This is a very well planned syllabus and it is from my dream university made it even more special for me.


May 24, 2020

Very well presented course. I took in alot of information. A little more guidance would have been helpful when completing the projects, but overall I am very pleased with this course and instructor.

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26 - 50 of 356 Reviews for Introduction to User Experience Principles and Processes

By Mehdi H

May 26, 2021

Completed at last!! My first step on a different learning path. This is a very basic but interesting online course on UX research developed by the University of Michigan and offered by Coursera. The instructor, Dr. Mark Newman's lectures are very much eccentric and interactive than many others available on UX research basics right now. Besides, UoF ensured learning outcomes through many interactive exercises and thought-provoking peer-reviewed assignments. Thanks to #ux #umich #coursera

By Md R I

Aug 2, 2022

I have started my first UX Course journey from Coursera and have learned thousand of things from google course also statrted another journey with "University of Michigan" the course content are really phenomenal . i got to lean the basics and advance UX terminology. and now it's paying off. I want to say big thanks to coursera for giving an opportunities to lean from Financial AId. During pendemic i got a chance to ulilize the times . Milions thanks #Coursera

By S.M. J I

Jul 16, 2020

This is a very wonderful well organized User Experience Design introductory course. I learned about the total ideas of UX design and learned how to evaluate heuristics and report writing exactly and so on. My honorable teacher Associate Professor Mark Newman is really great for teaching. He teaches all the things very clearly. I recommend to newcomers to enroll the course to know about user experience design actually.

Thanks .

By Anastasia T

Mar 27, 2021

Solid course: assignments are carefully crafted and are manageable. Examples of deliverables are very useful. The concepts are re-iterated throughout the course in a way that they're well understood and remembered. With a course like this one can effortlessly create a portfolio, while also put a good amount of work into it. I managed to complete the course in 1 week (7 days), putting a few hours in the evening every day.

By Michael W

May 16, 2019

Cool course, great materials, excellent lecturer (Assoc. Prof. Mark Newman) and was able to take away useful and applicable knowledge that I will be using regularly... I would recommend this course if you are interesting not just in design, but what the underlying drivers are for design... function and purpose, and evaluating, using known and accepted metrics, whether or not the product satisfies those criteria...

By Katya S

Jan 3, 2021

This course was in many ways a discovery for me. For example Nielsen's heuristic method. I liked that all the information was presented very concisely and systematically. I also discovered how I can actually generate ideas when it seems that they have been exhausted, which gives the second, third circle of generating ideas in the project. I find the course very worthy of attention and professionally useful.

By Corinna F

Nov 16, 2020

Hi, this is a fantastic course to start learning about what matters in User Experience. I very much liked the mix of well explained principles by Dr. Mark Newman, complemented by the slide deck and the exercises. The real life examples of good or bad website made it super clear. I would have appreciated expert feedback on the assignment though.. Overall I really enjoyed the course. Thank you.

By Uluğhan E

Aug 3, 2020

This is a great course for getting into User Experience Design and Research. If you intend to take it, get ready to alter your mind in a way that you perceive and evaluate items, objects, websites and applications as whether they are useful or not. In addition to that important feature, it is fun and enjoyable to take a part in this course, along with Mark Newman's great instruction!

By Jennifer G

Feb 29, 2020

Great course! Very interesting; learned a lot about design, and deeper concepts about heuristics. Really enjoyed the videos and the readings. I learned about the psychology of user experience. Definitely got to stretch beyond the types of designs I had done before, which were strictly educational apps. The elevator assignment was challenging and interesting.

By Amalchi C

Oct 21, 2019

This was a good introductory course. I was taking another Coursera specialization course on UX/UI design in parallel to this one, and the additional exercises that I did in this course gave me a more broader understanding of the methodologies applied to user experience research. I recommend this course if you're interested in pursuing the specialization.

By Paulina L

Oct 22, 2019

I thought this course was wonderful. It's a very detailed, helpful, and thought out course. It gives students hands-on learning experience and materials that help put the work into perspective and gives students advice from people who are currently in those careers. This is my first Cousera class, and it has met and exceeded all expectations.

By Riccardo B

Jan 12, 2021

Very informative and well structured. Throughout the whole course, I always had the impression that the information provided was relevant, comfortable to take in, and empowering. With the last adjective, I mean that I ended the course having acquired some practical skills rather than just a superficial knowledge on the topic.

By Stephanie M

May 3, 2020

I really loved this course, and it seems to me that it has excellent bases to start learning about UX, considering that it contains very extensive information. The content is very well structured, and Professor Newman explains very coherently. Thank you, Coursera and the University of Michigan for this course.

By Riazul I

May 12, 2019

I liked the course very much as it gave me a good introductory idea about UX research and design. The letcures were informative as well as useful and the assignments were helpful too. I woule recommend the course if someone wants to get an idea about the theoretical knowledge of UX research and design.

By Benjamin M

Oct 19, 2020

This is a fantastic introductory course! Course materials cover a range of User Experience topics and will provide students with a great understanding of what's involved in further education and/or a career in UX research. I would recommend this course to anyone interested in UX research!


Jun 26, 2023

I really enjoyed this course. It did an excellent job breaking down ux principles. I'd suggest it to anyone curious about learning the core elements of user experience and it's process. I also realized that a lot of this can be applied to our surrounding world not just digital usage.


May 15, 2019

The way how this course turned my thoughts from design-centric to user-centric through a successful methodology was just amazing, each and every assignment was tough once you understand the core principles, but overall it's enjoyable and loveable. Thank you Very Much, Mr Mark Newman.

By Disha U

Jun 19, 2020

I loved the interaction-based model, and the assignments were extremely engaging. Peer reviews helped exponentially, and the course structure and topics were very well moderated. Looking forward to learning more on your platform! This was an amazing first course for me. Thank you!

By Claudia L

Jan 12, 2021

Extrem toller Dozent, gute Hands on Projekte.. Es gibt Subtitle in deutsch, jedoch sind die Aufgaben auf english. Hat mir sehr spass gemacht. Hatte weniger lang als angeben, habe aber auch fast täglich daran gearbeitet, ich habe den nächsten Kurs "User Needs" soeben gestartet.

By Tabitha R

Nov 17, 2020

Although the title says 'Introduction', don't disregard it. It's exhaustive and also covers topics in good depth. The bonus videos give a good perspective. The assignments can put your brain to work... really to work hard. Overall, the course covers each topic very well.

By Priscilla A d C

Feb 8, 2021

This course shows directly and didactic important foundations in the fields of UX Research and Design, exploring on practice, useful concepts and methodologies for conducting systems analyzing and evaluations applying principles of good design. I strongly recommend it.

By Regina S

Feb 21, 2022

I really enjoyed taking the course and all the concepts I learned, I think that for people like me, who are just getting introduced to the topic, this is a great start as it points out authors, theories, and concrete examples and applications of UX research

By Rejean B

Aug 9, 2020

This course is perfect for beginners and those who have a little background about UX who wish to take their knowledge to the next level. The content and delivery is superb, pacing is great and assignments are challenging and fun. I enjoyed learning!

By Daniela G

Jan 14, 2020

awesome course, really very complete. Sometimes i neede to watch two times some parts, because it is a lot of information in one place. I can say i like this course really very complete. And you need to do your work, do not expect this is easy.

By melanie k

Dec 5, 2022

The course had a really good introduction and it is clear what user experience is and how it affects the user. I would recommend this to everybody to start with if you don't know much about ux. The quality of the course materials is very good.