When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Leadership and Team Management

3 days left! Save on skills that make you shine with 40% off 3 months of Coursera Plus. Save now

Leadership and Team Management

This course is part of ASQ-Certified Six Sigma Black Belt (CSSBB) Exam Prep Specialization

Instructors: E R Suresh Narain

3,094 already enrolled

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

37 reviews

Intermediate level

Recommended experience

8 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

37 reviews

Intermediate level

Recommended experience

8 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Explain team dynamics and their impact on a quality improvement project.
Assign team roles and responsibilities for effective project execution.
Identify and overcome barriers to the effective implementation of the Six Sigma methodology.
Demonstrate team leadership in managing change and executing complex projects.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

9 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your subject-matter expertise

This course is part of the ASQ-Certified Six Sigma Black Belt (CSSBB) Exam Prep Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 4 modules in this course

This course is designed to guide you on how to prepare for the American Society for Quality Certified Six Sigma Black Belt or ASQ CSSBB certification, a mark of quality excellence across industries. The course focuses on the different types of teams, roles, and responsibilities in an organization. It delves into the factors that make a team successful and how you can motivate and train a team effectively.

By the end of this course, you will be able to: - Explain team dynamics and their impact on a quality improvement project. - Assign team roles and responsibilities for effective project execution. - Identify and overcome barriers to the effective implementation of the Six Sigma methodology. - Demonstrate team leadership in managing change and executing complex projects. Diverse learning opportunities such as videos, readings, quizzes, peer discussions, and a hands-on learning assignment are included in the course to provide an exciting and complete learning experience. This course is best suited for employees working in process improvement teams, including individuals who have significant experience in leading and executing Six Sigma, lean, or other quality improvement projects.

Module details

In this module, you will be introduced to the different types of teams in an organization. You will learn about the various team roles and responsibilities for roles, such as the leader, facilitator, coach, and individual member. The module also focuses on the various factors that influence the selection of team members for these roles. Additionally, you will be acquainted with the factors that make a team successful. The module delves into various aspects of team facilitation, such as motivation techniques and stages of team formation. You will learn about how to communicate effectively within a team. You will learn about the essential techniques for managing team dynamics, such as group behaviors, meetings, and decision-making. Finally, you will learn about the essential stages of training a team.

What's included

7 videos2 readings3 assignments

7 videosTotal 34 minutes

Course Introduction3 minutes
Types of teams, roles, and responsibilities 6 minutes
What makes a team successful?4 minutes
Motivational techniques 5 minutes
Stages of team formation5 minutes
Managing team dynamics5 minutes
Training a team5 minutes

2 readingsTotal 11 minutes

Course Overview8 minutes
Empowering team members3 minutes

3 assignmentsTotal 50 minutes

Practice Quiz: Team: Types, roles, and responsibilities 10 minutes
Practice Quiz: Team dynamics and facilitation10 minutes
Graded Quiz: Team management in Six Sigma30 minutes

In this module, you will learn about the impact of Six Sigma projects on all the various stakeholders, like customers, suppliers, and others. You will be introduced to various benchmarking methods, including best practices, competitive, collaborative, and breakthrough. You will also learn how to apply benchmarking practices to select measures and performance goals for projects. Additionally, the module delves into the types of business measures used to evaluate the success of Six Sigma initiatives. You will learn about various performance measures and how they can be aligned with organizational strategies.

What's included

5 videos1 reading3 assignments1 discussion prompt

5 videosTotal 29 minutes

Impact on stakeholders5 minutes
Types of benchmarking techniques7 minutes
Applying benchmarking to goal selection7 minutes
Role of business measures in Six Sigma4 minutes
Performance measures6 minutes

1 readingTotal 3 minutes

Metrics: A powerful performance measuring tool 3 minutes

3 assignmentsTotal 40 minutes

Practice Quiz: Stakeholder impact and benchmarking6 minutes
Practice Quiz: Business measures4 minutes
Graded Quiz: Organizational process management in Six Sigma30 minutes

1 discussion promptTotal 15 minutes

Benchmarking for your organization15 minutes

In this module, you will be introduced to the various roles and responsibilities of leadership, champions, sponsors, process owners, and Black Belts in driving Six Sigma and Lean initiatives. The module explains how different organizational groups influence project deployment. You will learn how the organizational culture can influence Six Sigma projects. The module will also delve into the common causes of Six Sigma failures, including the lack of management support and resources. Finally, you will learn about the various techniques you can apply to manage change effectively.

What's included

5 videos1 reading2 assignments1 discussion prompt

5 videosTotal 28 minutes

Leadership roles and responsibilities in Six Sigma6 minutes
Group influences on project deployment5 minutes
Impact of organizational culture on Six Sigma initiatives 5 minutes
Overcoming barriers to implementing Six Sigma6 minutes
Managing change effectively7 minutes

1 readingTotal 3 minutes

Role of leadership in Six Sigma 3 minutes

2 assignmentsTotal 40 minutes

Practice Quiz: Leadership with Six Sigma10 minutes
Graded Quiz: Leadership with Six Sigma30 minutes

1 discussion promptTotal 15 minutes

The importance of organizational culture for Six Sigma success15 minutes

In this capstone assignment, you will apply Leadership, Team Management, Process Management, and Six Sigma concepts to a real-world logistics problem. You will work as a Six Sigma Black Belt to respond to delivery delays and internal team conflict while supporting management expectations for improvement.