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Communication in Healthcare

Communication in Healthcare

This course is part of Nursing Leadership Specialization

Instructor: Amber Vanderburg

Included with

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2 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Demonstrate effective communication techniques in healthcare settings.
Describe strategies for giving and receiving constructive feedback.
Manage difficult conversations and workplace conflict with professionalism.
Promote collaboration and empathy within the interdisciplinary healthcare team.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

6 assignments

Taught in English

91%

of learners achieved a positive career outcome

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Build your subject-matter expertise

This course is part of the Nursing Leadership Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 2 modules in this course

This course explores effective communication strategies for healthcare professionals to enhance teamwork and patient care. Learners will reflect upon giving and receiving feedback, managing emotions, addressing microaggressions, and handling conflict in the workplace. Through real-world scenarios, nurses learn to build trust, foster collaboration, and communicate with empathy across interdisciplinary teams.

Module details

This module introduces students to essential communication principles that support effective healthcare interactions and professional relationships. Students will explore the critical role of communication in healthcare settings, learning to clarify expectations, recognize common cognitive biases like the fundamental attribution error, and engage in proactive conversations that prevent misunderstandings. The module emphasizes the purpose and delivery of constructive feedback, including strategies for navigating emotionally charged situations and managing heated emotions professionally. Students will examine practical frameworks such as the Greaser Approach for difficult conversations, understand the importance of relational feedback in building trust, and learn about the Love Letter Effect in written communication. Through this introduction, learners will develop core communication competencies necessary to foster collaborative relationships, address conflicts constructively, and maintain professionalism in diverse healthcare scenarios.

What's included

10 videos2 readings3 assignments

10 videosTotal 62 minutes

Introduction to Communication in Healthcare2 minutes
Clarifying Expectations9 minutes
Fundamental Attribution Error6 minutes
Engage in Proactive Conversations11 minutes
Purpose of Feedback7 minutes
Navigating Emotion and Actions8 minutes
Feedback with Heated Emotions4 minutes
The Greaser Approach5 minutes
The Importance of Relational Feedback6 minutes
The Love Letter Effect6 minutes

2 readingsTotal 60 minutes

Proactive Communication: Reference List30 minutes
Relational Communication: Reference List30 minutes

3 assignmentsTotal 45 minutes

Foundations of Communication – Final Quiz30 minutes
Proactive Communication: Quiz5 minutes
Relational Communication: Quiz10 minutes

This module prepares students to navigate complex and difficult communication scenarios commonly encountered in healthcare environments. Students will explore how to recognize and address microaggressions in the workplace, manage conflicts with supervisors professionally, and implement strategies to minimize bullying behaviors. The module emphasizes practical approaches for situations when feedback doesn't produce desired results, how to ask for help and feedback effectively, and the importance of active listening in professional interactions. Students will learn techniques for receiving feedback constructively, communicating effectively during interdisciplinary exchanges, and maintaining professionalism under challenging circumstances. Through this comprehensive exploration, learners will develop the resilience and communication skills necessary to handle sensitive situations, advocate for themselves and others, and contribute to a respectful and collaborative healthcare culture.