Service-led selling is essential in Dubai’s hospitality sector, where every interaction shapes the guest experience. In this course, you’ll learn how to use subtle, respectful sales techniques that feel natural and genuinely helpful. You’ll explore how soft selling combines empathy and confidence, enabling you to make thoughtful, personalised recommendations.
Service-Led Selling in Dubai
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Service-Led Selling in Dubai
This course is part of Hospitality Excellence in Service, Operations and Leadership Specialization
Instructor: Dubai College of Tourism
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Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Identify guest needs and recognise natural service-led selling opportunities
Apply soft selling techniques to communicate value with confidence and empathy
Deliver personalised recommendations that enhance guest satisfaction and build trust
Details to know
Shareable certificate
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Assessments
2 assignments
Taught in English
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This course is part of the Hospitality Excellence in Service, Operations and Leadership Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 2 modules in this course
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Dubai College of Tourism
Dubai College of Tourism
Dubai College of Tourism
Dubai College of Tourism
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