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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

7,410 ratings

About the Course

Start the UX design process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews


Sep 29, 2021

This course is very good & massively designed for student's who are biginner in UX field. The lecturers are also self proffessional experienced UX designer. Is not is great for carrier!!! Pretty cool!


Aug 5, 2021

My instructor was engaging and communicated very well. The transcription was super handy and I loved that the reading after the lecture re-emphasized the content of the lecture. Excellent. Thank you.

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401 - 425 of 1,461 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Md. F A

Sep 28, 2021

T​his is really Awesome couse where I learned a lot of things. Thanks Google & coursera

By Firica A

Jul 30, 2021

very well structured, the lecturer is amazing and inspiring and you will learn so much!

By Nitya K

Jul 7, 2021

Really helpful course. But would love to know more about how to better brainstorm ideas

By Maya S

May 27, 2021

Wonderful instruction, great activities to solidify the concepts we are learning about.

By Christine J

Jun 4, 2022

​A lot of information and techniques with ample opportunity to practice and apply it.


Mar 23, 2022

I think its a Great course. I have learned many things about UX Design by this course.

By Balu M

Jan 15, 2022

Very valuable session to learn the process of UX research. Thanks Google and the team.

By Victor P

Oct 22, 2021

What awesome experience! The instructors, course materials and assignments are superb.

By Graham T

Apr 18, 2021

Great content and useful frameworks. Relevant for any user centred design organization

By rahul t

Mar 31, 2021

Best UX coruse , easy, more interesting and joy full. i recommended for all designer.

By Ojih s

Jul 13, 2022

T​his course is comprehensive enough for a good mental drill. It's simply incredible!

By Soroush E

Jan 25, 2022

Awesome Course in UX research field, I recommend this to everyone who loves UX world.

By Yohannes G B

Jan 25, 2022

I had a great time and having a better experinace andknowledge throughout the course.

By İlayda T

Dec 8, 2021

It was a great course especially assessments were so fun and inspiring! Thanks a lot!

By Paridhi J

Jul 28, 2022

This course has very detailed and interesting course materials. Enjoyed learning it!

By Hsuan C

Jun 15, 2022

R​eally helpful, and it's good to discover peers' works, there are many great works!

By Belal F

Jun 6, 2022

It's a great course for those who don't have any prior experience in the field of UX

By Fortunatus N C

Mar 18, 2022

It was very educating and I love it so much. I am happy with my new acquired skills.

By Dalih R

Jan 24, 2022

Awesome online courses, i got many insight from this courses. Thank you instructor😍

By kryonics

Jun 30, 2021

An awesome and important step to start with UX design, thank you Google and Coursera

By Kathy K

May 25, 2021

Great Course with Very Useful Exercises!

Thanks to All Instructors, Especially Emily!

By rajan s

Jul 12, 2022

Great experience, pushes you enough to be a better designer and a better human too.

By Abigail I

Jul 9, 2022

Coursera is the best course you can take to helpyou get a professional certificate!

By Chan S H

Jun 17, 2022

Getting more and more practical. Beginning to see the picture a little bit clearer.

By Như N N Q

May 29, 2022

The more I've learn, I realzize I'm a fool, don't know anything :))) Amazing course