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Learner Reviews & Feedback for Start the UX Design Process: Empathize, Define, and Ideate by Google

11,021 ratings

About the Course

Start the UX design process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios. Learners who complete the seven courses in this certificate program should be equipped to apply for entry-level jobs as UX designers. No previous experience is necessary. By the end of this course, you will be able to: - Empathize with users to understand their needs and pain points. - Create empathy maps, personas, user stories, and user journey maps to understand user needs. - Develop problem statements to define user needs. - Generate ideas for possible solutions to user problems. - Conduct competitive audits. - Start designing a mobile app, a new project to include in your professional UX portfolio....

Top reviews


Sep 29, 2021

This course is very good & massively designed for student's who are biginner in UX field. The lecturers are also self proffessional experienced UX designer. Is not is great for carrier!!! Pretty cool!


Sep 9, 2022

I love this course! Personally, it took me longer than I thought to complete each challenge, but I loved each step, especially the ideation and research part! I already want to start the next course!

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576 - 600 of 2,113 Reviews for Start the UX Design Process: Empathize, Define, and Ideate

By Maulik D

Feb 28, 2023

Nice course to study at self pace. Easy to understand and very much indepth course

By Waleed I

May 10, 2021

Love this course... a bit tough at the end but full of knowledge and activities...

By Natalia L

Apr 22, 2021

Amazing ! Thanks all the team!! Is very useful all the tools that you teach to us.

By Joseph C K

Nov 29, 2022

i love it so much. you have to give it all the time it requires to gain out of it

By Samirah S

Nov 15, 2022

The presenter makes it very easy to follow the concepts of the UX design process.

By James M B

Sep 6, 2022

This was an excellent course. It covered a lot of material in a challenging wany.


Jul 29, 2022

I love this course, 'cos it really got me thinking about the users and solutions.

By Nikita K

Jul 4, 2022

In that course, we can understand a need and requirement of user on that basis

By Gisela L

Dec 23, 2021

Material is awesome, but it is really dry. I wanted Google to do more fun courses

By Souad A N

Dec 7, 2021

this was great help and very informative course, i really enjoyed it. thanx a lot

By shyam s S

Aug 16, 2022

This course is great in learning fundamentles of UX ideation, empthize customer.

By Gabriella K

Aug 14, 2022

One of my favourite chapters for sure! Worth every single minute spent learning.

By Habab O A

Aug 9, 2022

it is super fun way of learning. I am very happy thanks google , thanks coursera

By Casey S

Apr 27, 2022

Great fundamentals, and an entirely new way to view the user. Excellent course.

By Amanda R d S

Dec 8, 2021

Recomendo a todos os entusiastas em UX Design. Curso muito relevante e prático.


Nov 22, 2021

Very straight forward lessons on the ealy stages of the design thinking process.

By Vinayak G

Jul 25, 2021

this course is really amazing and you can and will learn a lot from this course

By Sateesh R K

Aug 17, 2022

Fantastic. But I feel it whould be good if I get more drawing related examples.

By Facundo B

Nov 23, 2021

Gran curso estoy muy contento con el contenido del certificado de google entero

By faezeh r

Oct 12, 2021

I was able to learn the most important parts of UX in the simplest way possible

By mo r

Sep 4, 2021

Such a great and easy way to explain the course and very informative istructors

By Bhuvan A

Jul 30, 2021

I learnt a lot, I hope I could meet the Instructors and Thank them.

Thanks a lot

By Carlos A O C

Feb 25, 2023

Me ayudó a complementar mi estudios universitarios, esta información vale oro!

By Carlo E

Jan 13, 2023

This is hardest part of user experience design I noticed so far on the course

By Alan R O B

Dec 11, 2022

I learn a lot about how to empathize with users and quick methods of Ideation.