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Learner Reviews & Feedback for System Administration and IT Infrastructure Services by Google

15,977 ratings
3,058 reviews

About the Course

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster. By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments...

Top reviews

Aug 1, 2020

The best course so far. I feel like this course actually showed us things we would be doing day to day in the workplace. It's nice to problem solve since that will probably be a big chunk of the job.

Jan 15, 2020

This chapter is very interesting since describes a lot of the things that we have at the office running on the background but we never understood well. The material is well put together, congrats.

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3051 - 3075 of 3,092 Reviews for System Administration and IT Infrastructure Services

By John C G

Feb 1, 2021

The content in this course was not as well structured as in the first three courses in the IT support Professional Certificate

By Tewanna P

Dec 11, 2020

More hands on learning should be incorporated in to the courses. Providing a better skill and knowledge base for learning.

By Eric B

Apr 2, 2021

Essay assignments are a terrible way to assess knowledge. Please consider revising the final portion of this section.

By Low C S W

Feb 24, 2021

Think the videos are sometimes too broad and general which is boring. Then it is not clear to answer the questions

By Vlad O

Jun 24, 2020

The course is quite informative, but the presentation becomes repetitive and dull. Hard to stay concentrated!

By Stefan W

Oct 7, 2020

I would have liked, that the qwiklabs were an essential part of the assignments!


Jun 21, 2021

There was a quiz in week 2 that was hard to pass. That was the only problem.

By steve m

Jan 22, 2021

Videos too long, not enough quizzes to break them up or labs.

By Jordan M

Mar 30, 2019

Too broad and didn't go in depth enough.

By Frank E

Dec 25, 2020

The was not a favorite course of mine.

By Naman K N

Jul 1, 2020

Difficult to comprehend for beginners

By Reda B

May 24, 2020

Not well explained

By Brian R S

Dec 9, 2020

This, like the rest of the Google IT Tech Support curriculum, was truly awful. I can't understand how such a large company can be responsible for such a low-effort offering here. The brief videos that make up the majority of Google's effort here contain numerous inaccuracies. When one pops up, the video pauses and a text box appears on screen correcting the erroneous statement. Would it really have been too much to re-shoot the three-minute video?

On top of that, good luck if you're hearing-impaired. The transcripts of the videos are auto-generated. They're full of the kinds of errors you've seen if you've ever used Google Voice's voicemail transcripts. While those can be great sources of humor, it's pretty lame that nobody responsible for this course thought to proofread a single one of these transcripts.

The labs presented here would have been great if A) they loaded in a reasonable amount of time and B) they were kept current. At least one lab in this course was not able to be completed using Chrome--the browser recommended here and the browser developed by the company responsible for this class.

Again, the whole class feels very low-effort.

By Matt

Aug 6, 2020

I was really not a fan of this course at all. Most of the videos were a man sitting at a table listing definitions and acronyms, with very little dedicated to actually showing how it all relates. This is the worst way to get across the information in a field that is very hands on. The Qwiklabs were the best part, and this time around they were optional, and would frequently have nothing to do with the videos I just watched. He also said "you can read all about it in the next Supplemental Reading" so many times I don't know why the videos weren't replaced by a book. I was hoping this course would be like the last one on Operating Systems where it's very hands on examples, but it was just lectures with little practical examples.

By Bruno M

Jul 7, 2021

Guess who couldn't be bottered, even though they're being paid to do so, to make proper videos with all the information being lectured...? There's more supplementary reading than videos to watch / listen. I'm always multitasking, if I wanted to read and not do anything else, I could've searched and found the information myself, I don't need Coursera to do that, just a thought. VM, especcialy Windows VM is unbearably laggy, and it's not possible to zoom the screen, whithout an external tool, making the information on the screen too small.

By Anthony R

Jul 19, 2021

Most courses are filled with mistakes and errors, the modules don't work well, the information is outdated, and annoying jokes and liberal politics are forced on the student. This course should in no way be labelled as preparation for the CompTIA A+ exam. In information and conciseness, this course is far worse than Professor Messer's free YouTube series. The only thing this is good for really is the badge and credential, though I'm still not sure how much benefit this provides.

By Nicholas P B

May 11, 2021

Absolutely hated this course. I went from being very into this certificate program to being insanely bored and confused simultaneously. It was poorly put together and hard to understand compared to the other courses. I can tell most people felt this way too because it looks like they lazily took out the exams or made them way easier. I am super glad to be done with it. They should take completely redo this particular course if I'm being honest.

By Tom S

Jul 8, 2021

I​ can't believe a compnay the size of Google has made such poorly put together classes. The presenters are terrible on camera, the production values look like a cable access show, and there are legit errors throughout that are just left in without re-shooting. Didn't anyone proof-read the scripts beforehand? Really unprofessional.

By Salvador D

Dec 25, 2020

Lots to learn in such a short time, specially weeks 3 & 4. To make matters worse, there's little or non-existent hands-on practice to help really understand the overwhelming amount of rather abstract concepts thought through the course in a seemingly unorganized fashion. I am just glad is over.

By Taylor B

Aug 19, 2020

The script to follow along with for a majority of the course was plagued with errors. It made understanding the material difficult and frustrating when trying to take notes. I urge for someone to overhaul the script so its easier to understand. Extremely disappointing.

By Joshua p

Aug 6, 2021


By Alvin A

Jun 9, 2020

This Coursera school couldn't even give me a certificate after I completed their IT course. And it seemed the more I completed, the more they had for me to do. They like to charge the money, but don't want to fess with the certificates. Terrible.

By Brian A

May 20, 2019

Labs are crap, when you ask for help with a lab you are refereed to a third party. In the final graded lab the instructions are total shit. If this continues I will cancel my subscription.

By Ernst J

Sep 29, 2020

It was hard understanding the instructor who spoke broken English. The inaccurate captions did not help. I had to get information from other sources.

By Deleted A

Feb 14, 2021

why u deduct money without me my permission, cancel my subscription,, u hide all the option for cancel and refund