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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,833 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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2976 - 3000 of 10,000 Reviews for Technical Support Fundamentals

By Constance G

Mar 5, 2018

Being able to set up, install and troubleshoot and use a computer is a valuable tool. This course teaches that and more. The instructors were very knowledable and communicated the information well..

By Joe M

Feb 13, 2018

I've been doing this for a couple of weeks now and love it. I'm still at the part where I know a lot of what is being taught but looking forward to getting to the things I am interested in learning.

By Victoria L Q

Oct 25, 2023

It's very-well explained, easy to understand and very encouraging. All the people working at Google made me feel like they were me at some point, very curious and determined to follow their dreams!

By Cindy b

Sep 6, 2023

I had really fun learning from this course I like how everything was n our time and for price of it, its really not bad i learned stuff I didn't know before and I also it refreshed my memory. 10/10

By Nicholas R

Jun 23, 2023

An excellent, simple, and elegant way to teach about the fundamental skills of tech support! I never had any trouble scheduling time to work on this course, despite a busy schedule. Very well done!

By BEN A

Sep 17, 2022

This training has opend up a world of possibilities for me and am going to take my chances and make it better for me and my family and hoping I can make a print on the community.

Thank you Google!

By NDANU B M

May 8, 2022

The couse exposed me to new ideas and creative ways to repond to technical support across the weeks. I am fully equipped with the relevant skills in this course. For a moment I feel like an expert.

By swey T

Nov 28, 2021

This course has given me great skills and I am very proud of the knowledge I have personally acquired through the process. I recommend this to everyone who want to expand his or her knowledge in IT

By Maria F S d A

Aug 14, 2021

I really enjoyed this course, I learned a lot of new things, the tasks were challenging and everything was really well explained. I am really happy that I chose this course to take. Thanks google:)

By Steven F

Jun 10, 2021

I greatly enjoyed this course. I love the content and how it is presented. I look forward to taking more classes in the IT field and getting my certifications. I am excited to be on this adventure.

By Harry C F

Mar 13, 2021

This is a great start for anyone that wants to get into computer technology. It will give you all you need to start building from and allow you to advance at your pace and not some professors pace.

By Erol A

Dec 31, 2020

I really enjoyed this course. Not only did it jump-start my learning process in the world of IT, it revealed to me that I truly enjoy this material. I look forward to taking more courses like this.

By JAMI S V L T

Nov 22, 2020

It's really an awesome course. At first , i really hated IT. But after started this course, i gradually gained my interest in IT. I'll also start learning course 2 of Technical support fundamentals

By Emmanuel O O

Nov 13, 2020

Best course ever. The course material definitely meets the course objective. Thanks to Google and its IT experts. Now I can dive into the IT world confident that I will grow more after this course.

By Marcus A

Oct 12, 2020

A great course! It is an introduction course, touching on five critical areas of IT. A great starting point from which to go deeper into each area, and I'm glad it was available online and free!

By Jorge L C A

Sep 10, 2020

Fue un curso excelente, adquirí nuevos conocimiento, aprendí sobre varios temas que aun no manejaba y fue grandioso. Gracias Coursera y Google por permitir aprender por medio de la via web virtual.

By Amit K

May 28, 2020

Before taking this course i did not know well about the IT but after taking this course i got to know what IT is and what IT support people do on their everyday job. Excited to learn more about IT.

By Aizel A

May 13, 2020

I learn a lot by doing this course and improve all the past experience that I had in a technical support specialist. I hope with this it's improved my skill and add advantages for my future careers

By ALEX A

Apr 30, 2020

This course was really helpful, what i like the most is the hands-on. It helps one in grasping whats been taught. Way to go. I am really super excited i made this decision about changing my career.

By Aman G

Apr 29, 2020

This was a awesome fundamental course every should know. learned a lot of new things to know that are necessary for IT professional as well as dealing with daily life problems related to computers.

By Mr. T

Apr 3, 2020

This Course is not just entry for a job seeker on IT path, but can be very informative for anyone just want to know more about technical aspect of everyday digital life almost everyone lives today.

By Daniel G

Feb 22, 2020

Great course to start out and learn the fundamentals of computer hardware and software. Good labs as well learning through remote desktop and putty. A great way to start to lead into other classes.

By ASHIKODI A

Jan 31, 2020

It wasn't easy, i give God the glory, I encourage every to be committed towards achieving your desired goal on any coursera course. Coursera has a well structured module with easy steps to follow.

By ousmane d

Jan 19, 2020

This course is really funny ! Didn't think it will give me all these important resources I've been waiting for a long time. It will permit me to quickly get access in IT domain!

Thank you very much!

By TANGWING P M

Apr 21, 2019

wonderful journey by wonderful people working in a wonderful company that has provided the world with almost every knowledge on planet earth by bridging the digital gab. thank you very much Google.