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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,787 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

EO

Jul 19, 2022

The Course is great. I've been a Systems Administrator for the past six years but decided to take this as a refresher and I'm truly refreshed with new ideas and important tools. Can't be happy enough!

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

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3001 - 3025 of 10,000 Reviews for Technical Support Fundamentals

By Suzanne S

Mar 5, 2018

Finally, a course designed to really make someone successful in a virtual school environment. A perfect balance of reading material, videos, and assessments. Very well organized and easy to follow!

By William B D

Jan 27, 2018

I have been using technology my entire life, and the overview of this course contained lots of information that I thought I already knew, but I learned a lot from and found it to be very enjoyable.

By Owen C A

Sep 19, 2023

i have really enjoyed learning through Coursera coz it provides very use full videos that guid you step by step, provides labs that help you excercise what you have learnt. Really enjoyed learning

By Gaius N

May 12, 2023

I'm grateful for this opportunity given to me to carry out this program.

With the knowledge i have acquired, i believe i can perform exceptionally well in any IT Support role given to me.

Thank You.

By John W

Sep 26, 2022

This is a course that has taught me more about computers and networks than any course I have taken in the past. I would recommend this course to friends or anyone looking to enter the I.T. field.

By Zip D

Jun 30, 2022

i've been studying online for long time on other platforms i've never see a course content/Martiels like this course <3 i strongly suggest this course to any new STUDENT WHO IS WANNA BE A REAL I.T

By Joseph B

Mar 25, 2022

Wow, this course absolutly reminded me that this is where I need to be. This is my calling. I have never been more excited about the future of techonogly than I am now after completing Course 1.

By Ava N C

Oct 19, 2021

Great course it really helped me in understanding the history of computers and how IT impacts everything we do in our daily life. I was able to hone in additional skills and for the I am grateful.

By Marcial A H S (

Sep 7, 2021

Excelente curso para reforzar los conocimientos y adquirir nuevos, observar tendencias de la tecnología y aprender un poco más. Ameno, ágil, entretenido y con muchas referencias a datos concretos.

By Alex H

Aug 4, 2021

While I enjoyed the coursework, I felt like it was a bit too introductory for my current level of knowledge. It's hard to gauge that I would rather they give too much information than too little.

By Shubham T

Jul 30, 2021

helped to brush up the fundamentals , every this is explained in simple language and even a person who was not interested in computer before can assemble a PC after learning finishing this course.

By Elif C

May 23, 2021

but I could not still have the certificate, looks completed but not in the completed bar, it is on the "in progress" bar. I did not understand. waiting for your response, thank you for the course.

By Christopher S

May 22, 2021

This course was precise and concise. The additional reading gave more insight and it is a wonderful first step to IT.

I am more specialized in mobile communication tech but this relates similarly.

By James L

Apr 6, 2021

I learned a ton and am very excited to jump into the next course. I believe this course is an affordable way to start a new career and I am grateful to Google and Coursera for making it available.

By Rochard C

Mar 30, 2021

I'm really enjoying this course thank you for allowing me to be a part of these informative sessions. I'm so hungry for all the knowledge given by your great instructors. Keep up the great work.

By Kirill D S

Feb 19, 2021

This course is incredibly enjoyable and easy to understand, if you are interested or want to start working in the IT industry, this course is a great way to understand the basics and fundamentals.

By Jurandir G

Feb 9, 2021

É um curso básico. Se você tem familiaridade com computadores, já instalou programas, seguiu tutoriais da internet e conhece o básico sobre hardware, este curso será bem fácil. Terminei em 3 dias.

By Shenise B

Feb 3, 2021

I really enjoyed the course. Although at times frustrating, It was very informative and very rewarding. I will continue until I finish the entire IT Professional Certificate. Highly recommended.

By Melissa F

Dec 15, 2020

This is a great course for anyone either trying to merge into IT world with absolutely no IT background. Courses are detailed, but not to the point of exhaustion. Well developed and user friendly.

By André W

Nov 12, 2020

A comprehensive overview of the IT support field, without going too much into the details, but enough to get a good grasp of how everything is connected. It prepares you for a technical deep dive.

By Ng L P

Oct 19, 2020

All content is easy to learn and understand. When demonstrating some IT processes, many good examples are given, which make it easier for the audience to understand the concept. Well done, Google.

By Jerry L

Oct 3, 2020

I am elated to say that I have passed this course and I am really looking forward to continuing my education with other courses along these lines.

Thank you very much Google and Coursera,

Jerry Laue

By Donovan A

Sep 26, 2020

I would like to thank Coursera and everyone at Google for taking your time to make this course easily accessible for all of us users. I can't wait to gain more knowledge and pursue IT as a career.

By Catherine E

Sep 14, 2020

This course was amazing and gives you all the basic knowledge to understand the fundamentals of IT. Information was presented very well and the short modules kept my attention and kept me engaged.

By Katie M

Jul 17, 2020

The course was a fun learning experience! I'd recommend this course to people of all IT backgrounds. It is extremely helpful to beginners, and to veterans who need to refresh skills and knowledge.