Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

Filter by:

3526 - 3550 of 10,000 Reviews for Technical Support Fundamentals

By Kevin K

Jul 9, 2021

What a phenomenal program for anyone who is new to IT. I recommend this course to anyone trying to brush up on some basic IT skills or if you are looking to get into the IT field.

By Crystal M

Mar 13, 2021

This should be called Tech Support Fundamentals for Dummies! Very easy to understand and navigate for a first timer like me! Loved it, can't wait for the next course in the series!

By Rochel M

Jan 23, 2021

This course was very engaging and fun! I found it to be just the right amount of difficulty for a beginner and a novice like me. Thank you so much for offering this great course.

By Stevie W

Dec 4, 2020

This course was very well maintained, thought out and put together. The instructors were very clear and well spoken on their topics. The information was helpful and easy to follow.

By Ferdinand J P

Nov 18, 2020

I was hesitant and scared in venturing in technology but this course has just made it easier for me to make my first steps in learning what it takes to be an IT Support Specialist.

By Eduardo F

Oct 24, 2020

Thanks for the opportunity to learn, in this course I learned and developed in a unique way. The teachers were excellent and opened my mind to new opportunities and new challenges.

By Kristopher T

Sep 28, 2020

This was a great course for fundamentals I am already recommending it to many friends and even family members! Thank you so much for compiling this information so anyone can learn!

By Deleted A

Sep 11, 2020

The course is fun to learn. Instructors were highly qualified and made things super easy to learn and understand. I look forward to finishing all the other courses in this program.

By Ryan A

Sep 5, 2020

A fantastic course that gets to the core fundamentals of IT showing it's complexities, but also breaking down that complexity into something that is easy for the learner to digest.

By Dr M I J N

Aug 3, 2020

The course was very interactive; so many interesting hands-on lab stuff; I really loved the way presented and articulated. thanks, team for the interesting content and activities.

By Oscar A M A

Jul 27, 2020

An excellent course to get a well based understanding of how does things work and why and to introduce you to a complete world of technology where exists a lot of options to learn.

By Tiffany B

Jul 13, 2020

I really enjoyed this course. I am exciting about figuring out the next course to help me narrow down the area I would like to specialize in. Thank you so much for the opportunity!

By AMAECHI C O

Feb 17, 2020

This course has been wonderful, computer language is now well understood by me, i know how to convert decimal numbers to binary numbers. thank you coursera

Amaechi Chinedu Onyemuche

By Deonarine R B

Jan 7, 2020

This course was surprisingly informative and I wish to advance myself into deeper fundamentals, specifically networking as that is my passion. Hope there is more content out there.

By Sagar V R

Dec 23, 2019

pretty awesome course, the best part of the course for me was the troubleshooting section and customer service, as it will help me to deal with people and computer issue very well

By Emerson P

Sep 21, 2019

Highly recommended to begin your journey in IT. A great refresher on many subjects along with many new things learned. I enjoyed the instructors and the tools provided in the labs.

By Francisco G

Aug 27, 2018

Really solid and simple to learn introduction to the world of IT. Even if you don't plan on doing a job with after the whole course, this is information that everyone should learn.

By Justyn P

Mar 2, 2018

Very good beginner class I've been in the IT field for about 6 months and i have done everything we've gone over, and this would've been helpful to study before I got the position.

By José L G M

Jul 14, 2023

Excelente curso. Muy bueno para todas aquellas personas que deseen iniciarse en el mundo TI. Y también para aquellas (como yo) que necesiten actualizarse y refrescar conocimientos

By Chevelle C

Jul 13, 2023

This course covered a lot as it relates to fundamentals and I really like how they also helped you to prepare for the interview process. Very good course overall, would recommend!

By Mario “ M

Jun 27, 2023

Loved it, however the lab tests were a bit of a pain to submit as it wasn't clear if I got the lab exercise submitted to Coursera or not. I feel it's a nice intro to the IT world.

By EbunOlorun E

Apr 24, 2023

This course is very informative and educative. you can get better at a university. All you need to know to start up a career in this field is right here. It is highly recommended.

By Diana

Apr 15, 2023

I have learned so much and I have a new understanding of software and hardware and I can honestly say that my passion is more towards the software. Thank you Google and Coursera!

By Morgan D

Jan 15, 2023

I really enjoyed this course. Even though I already knew all the material, it was a fantastic refresher and I think it's going to prepare me well for the rest of this certificate.

By Rania F

Aug 6, 2022

i found my passion in this course

The expalnation is very clear

its easy to start & continue this course if you are intersted in

really I am very happy & lucky to join this course