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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,181 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

IC

May 15, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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4451 - 4475 of 10,000 Reviews for Technical Support Fundamentals

By Yu Z (

Nov 27, 2019

What inspired me most is week 6's course, really made me thinking of my interaction skill with my co-workers, my users, even my friends and families! Thanks!

By Jacob L

Nov 24, 2019

Great start to this program! I already knew a lot of this information, but it was a good refresher course and it made me excited to continue on this journey.

By Allison R

Oct 25, 2019

Amazing! Gives you a great base understanding of what the IT support area has to offer. From the history of computers, to best practices of customer service.

By Anjel I S

Sep 11, 2019

Good explanations of basic fundamentals that we easy to follow. It both reinforced what I already knew and schooled me on things I thought I knew but didn't.

By Scott M B

May 16, 2019

I felt that this course was presented in a easy to learn manor at a good pace to keep it moving and I was able to stop and take additional notes as I needed.

By Erhizee A

Mar 13, 2019

An interesting and useful experience. a great place to start and grow in the industry. Compliments to all involved in putting the course together. Well done!

By Jose G

Sep 25, 2018

A good quick course. If you already have some knowledge of computers you will breeze by, but at the same time you will learn something new. Great experience.

By Glenn F

Jun 14, 2018

I have really enjoyed this course! This course does a good job of starting you off on the fundamentals. If you know nothing about IT this is a great starter.

By Chuck R

Mar 9, 2018

I really enjoyed taking this class. The way you broke down the secession made it easy for me to understand. Looking forward to the next part of this program.

By Sharon H

Feb 9, 2018

I really liked it but the course platform stalled. I could not do anything else for a long time so I quit for a couple of weeks because it would not clear. I

By Nate F

Apr 25, 2023

Enjoyable, makes it basic enough for anyone to learn, but still gives really good information and shows examples of how to do things they are teaching about

By Muhammad K A B Z

Feb 12, 2023

I happy to end this cert within 1 week and i am glad that i have a lot of knowledge in troubleshooting and solving problem method. Thanks again to Coursera.

By Lorenzo D

Jan 18, 2023

This course gives you highlights to be inspired on vast avenue of Computer building to innovation. Thank you Course Content Creators. Keep up the good work.

By Odafe J A

Jan 1, 2023

I enjoyed every bit of this course.

It refreshed every aspect of my learning, and also improved my knowledge. the materials and notes are a great reference.

By Moazan Z

Dec 9, 2022

thank you google for giving me this opportunity to complete this course. this course helps me alot . and I hope this certificate will help me with my resume

By Barnard M

Nov 2, 2022

Informative. On a level that most could grasp easily. I liked that I could go to the tests directly in areas where I was already familiar with the content

By Chukwuebuka O

Sep 25, 2022

The course takes a hands on approach and a relatable teaching technique. The learner videos always provide motivations for the moments when I doubt myself.

By Raul M

May 14, 2022

Great course and instructors, the material really helps to study for the A+ and some of Security+ essentials, would reccomeend to anyone starting out in IT.

By Thalyta C

Apr 30, 2022

In this course, you'll be introduced to the world of IT by passionate professionals. It's fascinating and very well structured. Thanks for this opportunity.

By Bright K

Apr 8, 2022

This is a great course. As promised, it teaches all the fundamentals of IT. Not just that, the concepts are clearly expalined, thus very easy to understand.

By da m

Mar 21, 2022

This is a good start for anyone wanting to start understanding the world of technology as we are being shaped by its presence as in...the internet of things

By Abdelrahman E

Feb 8, 2022

This course is useful if your complete beginner in the field and useful if you are not a beginner it is good opportunity to refresh your basic information.

By Alemu M

Jan 15, 2022

All instructors participated are youngsters and very energetic that makes the course so attractive. Thank you so much to all instructors and Google IT team.

By Mahmudul H

Dec 1, 2021

Wow I learned a lot. Now I'm more acknowledge about how to handle fixing, customer service or even attending a new IT interview. Thanks Google and Coursera.

By Akanubong E I

Jul 22, 2021

This course is really amazing and a nice introduction to the IT support. It is really fascinating and I cant wait to dive into technical part of the course.