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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,411 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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7226 - 7250 of 10,000 Reviews for Technical Support Fundamentals

By ronny y

Jul 14, 2021

it is good course for who want to start to learn what is IT and who want to start their career with IT support

By Ian A H

Jun 21, 2021

I found the course informative and easy to follow. It was well laid out and I was able to learn a great deal.

By Donna S

May 26, 2021

Very well done. Clean, concise, and full of information. I believe that I could build a computer from scratch.

By Lorenzzi

May 7, 2021

What an awesome experience! Top level professional teaching skills in an awesome plataform. I Really loved it!

By Deleted A

May 5, 2021

Great introduction to Technical Support Fundamentals. Looking forward to diving in to the next in the series!

By Jobe A B

May 1, 2021

Thank you so much for the Google Team who help me in this Journey and teach me a lot that can help to my work.

By Kelsi D

Feb 16, 2021

Thorough, interactive and clear. I enjoyed this first course. The only I would like to see more of is quizzes.

By Glen T

Feb 8, 2021

Great starter course to get into the IT world. Easy to do as long as you make the time to put into the course.

By Shehab A

Jan 28, 2021

I benefit more from this course , i am learning how to deal with devices and make a connection between devices

By Alfred “ H

Jan 26, 2021

It is a great course for a beginner. I have had some experience with the topics, but it was a nice refresher.

By Jackson S

Jan 3, 2021

It really did a fabulous job giving me a basic knowledge of what I need to do know to succeed in the IT field.

By Christine S

Nov 23, 2020

This is very helpful . Thank you so much to all the professors for sharing and guiding us through this course.

By Nivedhan M

Nov 18, 2020

great course to get to know about the basics of the computer and role of it support in the computer industries

By Isamedin B

Nov 6, 2020

It was very interesting course, helped a lot in a ways of working and communcating. In IT field obviously too.

By Raymond F

Nov 4, 2020

This is a great foundation for what IT is and hopefully help me to better understand the rest of the training.

By Jacob R G

Oct 31, 2020

Absolutley superb! So grateful for the opportunity this course is providing me and my family! Thanks Googlers!

By Janhavi Y

Oct 30, 2020

this course is so interesting .it never feels boring watching videos .it is just excite to learn more and more

By Danielratlaugh

Oct 26, 2020

Super wonderful beginning step into IT support. It was very clear and easy to understand with simple examples.

By Saeed A

Oct 2, 2020

wow a relieve not a big fan of Linux, but I learned a lot. Thank you Google for the opportunity, and Coursera.

By mantse N

Sep 28, 2020

I am so excited to have gone through this course to acquire the knowledge and technical know how on computers.

By Shivani S

Sep 28, 2020

It was properly planned and organized. It made learning experience more better and blissful.

Thank You TEAM !!

By Justin W

Sep 11, 2020

A lot of good information. I recommend this course to anyone thinking about going into Information Technology.

By Will P

Sep 9, 2020

Like I've stated to myself, throughout this course: ,"Wow." Love the details of the course and it's taught me.

By Keegan G

Aug 30, 2020

Really enjoyed the course definitely showed me some good tips for customer service and basic troubleshooting.

By Lisa D R

Aug 30, 2020

i really enjoyed the course and look forward to learning more and applying what i learn in a support capacity.