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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,408 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

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7676 - 7700 of 10,000 Reviews for Technical Support Fundamentals

By Shubham S

May 21, 2020

This is one of the best courses I have learned online.

Thank you Google for making such an awesome course.

By RUTHVIK C C

May 3, 2020

through this course i changed my way , now my goal is to enter into it support role in an MNC like google

By Fr. A P

Apr 28, 2020

It was a great learning, especially going through the installation, updating and uninstallation using VM.

By Xavier d

Apr 18, 2020

Talented instructors, quality content, no technical issue, very clear test instructions and fun to follow

By Harshit S

Apr 18, 2020

It is a course with unique learning modules included in it. Best examples are provided within the course.

By Jens N

Apr 4, 2020

Very good course for a beginner learning the fundamentals or as a refresher for an experienced IT person.

By Cesar A M F

Mar 31, 2020

Aprendí muchas cosas me emociono mucho el estar programando en PC virtuales sin haberlo hecho alguna vez.

By Alex N

Mar 21, 2020

This course seems like it outlines the road ahead pretty well. I look forward to continuing my education.

By Felix a

Feb 19, 2020

Highly insightful and very enlightening to the average mind on how IT technical support role can be done.

By thomas r

Jan 18, 2020

The course was informative and interested. I wasn't bored and never felt like i was just being talked at.

By Victoria E D L C S

Jan 13, 2020

I learned a lot in this course, but most importantly it created a curiosity in me to learn more about IT.

By Deleted A

Nov 1, 2019

This has been a great beginner level course. So much so that I'm excited to dive deeper into the course.

By Connor M

Oct 23, 2019

Fast paced and informative. If you apply yourself, this course can be quickly, but effectively completed.

By Emmanuel J

Oct 11, 2019

Awesome and interesting module. From the start to finish is always engaging making you want to learn more

By Deleted A

Oct 2, 2019

Some glitches with completed portions, you have to reload them sometimes. At least in the Chrome browser.

By Michelle M

Mar 18, 2019

This is a great Introductory IT course. It has a lot of beneficial information and is easy to understand.

By LFTP

Mar 14, 2019

Loved this course. Designed very well and I had fun doing it. Cant wait for my next course with you guys.

By Lance J

Dec 20, 2018

The quality was outstanding, and having the modules split up into small chunks made it easily digestible.

By Luis V S

Oct 29, 2018

This course is going to open a door a I was so long wishing for. I am so happy to reaching one of dreams

By Xerran R

Apr 24, 2018

Very informative. Learning to use Qwiklabs was a little frustrating however it was definitely beneficial.

By Kevin P

Mar 4, 2018

Overall I loved this course. It was great learning straight from the insights of actual experts for once.

By ARNALDO J A

Feb 26, 2018

Awesome Course! I'm glad to be a part of this great community of IT learners. Thanks GOOGLE and COURSERA!

By Aaron M H

Feb 12, 2018

I had a lot of fun. The labs sometimes took forever to update or grade. But it all worked out in the end.

By Miguel C

Feb 1, 2018

This course was great. I enjoyed every topic. I'm looking forward to the remaining courses in this track.

By Al M

Jan 23, 2018

I thought this course did a great job of introducing what IT support is. Each section was easy to follow.