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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,327 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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7701 - 7725 of 10,000 Reviews for Technical Support Fundamentals

By Salvador G

Feb 25, 2024

I learned quite a bit. Loved the Interactive Labs and also the Quizzes that followed after every lesson.

By Humayun P K

Jul 29, 2023

The course is well designed to understand the basics of IT support and I am excited for the next course.

By Sidney H

Jun 8, 2023

Very basic for me, great course overall for someone new basically what I learned in AP Computer Science.

By Nevin T

Jan 8, 2023

Very easy and information isn't to in your face, definitely more engaging then actual classes I've seen.

By Neil N

Jan 4, 2023

The lessons were wonderful and thorough. I have definitely learned a lot and gained a strong foundation.

By Estaing W

Nov 21, 2022

I loved everything about this module, I learned so much about bits and how computers talk to each other.

By Victor A E

Nov 1, 2022

Well packaged content designed to build on knowledge from previous modules! Awesome instructors as well!

By Josué A E L

Oct 10, 2022

Good course, give me the foundations and how to troubleshooting best practices in the it support field.

By Abisoye O

Oct 8, 2022

course 5 assessment needs to be reviewed as the vlc was lagging,had to take the assessment like 3 times

By A E

Sep 21, 2022

It was really insightful! I enjoyed every moment I spent learning about Technical Support Fundamentals.

By Juan P R

Aug 7, 2022

As a student, I followed al the way without any problems. It so easy, I feel like I was born to do this.

By Njoroge N

Jun 8, 2022

Great introductory content to prepare you for the more in-depth course ahead. Would recommend to others.

By Meelubari N G

Apr 22, 2022

I recommend every IT pros to take this course. it will shape your career and spur you to problemsolving.

By Charles L B

Mar 9, 2022

Very intersting, Grabs your attention right away and keeps it throughtout technical support fundamentals

By Roel C

Mar 4, 2022

I found the course to be very informative, well organized and engaging. Love the scenarios and QwikLabs.

By Ali H

Feb 22, 2022

Course was great for people looking for a truly Indroductive course on IT and most everything computers.

By Anik D

Feb 11, 2022

Nothing to say. Just wow level course. Loved it. You nailed it teachers. Love from the core of my heart.

By Michael B

Oct 9, 2021

I love every single teacher on here they explained eveything very well and their examples was on point.

By Lorrinda

Oct 4, 2021

This course offers a peek into what the rest of the courses are to ensure this is the right move for you

By Eva D S

Aug 4, 2021

The course is awesome! I love the instructors and the way they give their best to support us, thank you!

By Gabriel N

Aug 1, 2021

Great overview of IT Support Fundamentals. Videos were informative and helped me learn the basics of IT.

By zachary m

Jul 16, 2021

Touched on many different aspects of the IT field, helped learn where I would like to narrow my studies.

By Patrick T

Jul 15, 2021

Thank you so much for this course, I have gained technical skills and learnt how to handle my customers.

By Njeth O

Jul 12, 2021

An outstanding learning experience from first class experts with hands on experience, truly encouraging!

By Mario A

Jun 20, 2021

Loved this. It's an awesome way to really keep up with the computer age and pick up good new habits for