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Learner Reviews & Feedback for Technical Support Fundamentals by Google

41,960 ratings
10,791 reviews

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews


May 16, 2020

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.


Jul 19, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

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7801 - 7825 of 10,000 Reviews for Technical Support Fundamentals

By Joseph W

Jan 25, 2018


By Gabriel R

Aug 05, 2020

Great course.

By Matt F

Aug 01, 2020

Great Course!

By Tracy F

Jul 30, 2020

Great course!

By Mohammad I

Jul 28, 2020

It was great!

By Yash M

Jul 27, 2020

it was superb

By Luis P M

Jul 26, 2020

Great course.

By Howard C

Jul 23, 2020

Great course.

By Minahil I

Jul 23, 2020

:) it's great

By Jexter V L

Jul 19, 2020

Great course!

By Avery M

Jul 18, 2020


By shih y h

Jul 18, 2020

Great course.

By Paola A S

Jul 17, 2020

Buen curso!!!

By Abdul R

Jul 15, 2020

great content

By Marcelino M O

Jul 13, 2020

Great course.

By Julio e D M

Jul 09, 2020

Excelente. ;)

By Anup V

Jul 08, 2020

Good starting

By Yossif M A

Jun 30, 2020

So helpful ❤️

By Cristian A

Jun 23, 2020

Great Course!

By Hasibur R

Jun 20, 2020

Great Course!

By Robert S M

Jun 19, 2020

Great Course.

By Carlos A R Z

Jun 18, 2020

Just amazing!

By Manuel A D l R G

Jun 17, 2020

It's amazing!

By Nizbath A

Jun 14, 2020

it was great.

By Ankit K G

Jun 11, 2020

too much good