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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

AD

Apr 8, 2020

Well made and simple to understand, had previous experience and it was dead on. Great for beginners and a great refresher for people trying to get a cert for their resume or to expand their knowledge.

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8351 - 8375 of 10,000 Reviews for Technical Support Fundamentals

By Maadh A

Sep 13, 2023

its good for people who have no idea about computers and have no computers knowledge what so ever

By Siraj K

Aug 13, 2023

Excited to share that I've completed the Google Certificate in IT technical support fundamentals!

By Mohib U

Aug 11, 2023

This course help me understand what is IT and its Role really love it and its really professional

By Darkryder

Jul 20, 2023

Excellent course. It covers all of the fundamentals that a person needs to start on the helpdesk.

By Mihail K

Jul 4, 2023

I love the introduction to IT support this gave, I hope the rest of the courses are just as good!

By LVD M

Jun 7, 2023

Easy Instructions, Current Information, Real IT professionals sharing their knowledge! Excellent!

By adhi y

May 16, 2023

Wow, Nothing more best then Coursera, i really love joint in this course, its really fun to learn

By Bala R

Apr 16, 2023

Good course. I really learned a lot about IT technical support fundamentals.

Thank you.

Bala Raman

By Usman Z

Mar 5, 2023

It was a great journey of learning new things about computers, customer service, internet & more.

By Mevan K

Mar 5, 2023

Awesome and i recommend this course for any biginer or any one who wish to refresh there memorry.

By Joshua C

Jan 19, 2023

The first course is very fun and such an informative way of teaching the first step in IT support

By Tanisha K

Jan 7, 2023

The full course is highly recommendable. It is very useful with essential topics and best tutors.

By John P Z

Dec 14, 2022

Super awesome introduction. The histories are pretty helpful and sets the background of computers

By Kashif S

Dec 7, 2022

This course enhance my Tech education with tech information and opportunity to explore IT skills.

By Joaquín M

Nov 15, 2022

I think it has all you need to understand the basics of IT. It won't be a waste of time for sure.

By Jeffrey C

Nov 9, 2022

Very informational. Leaves an individual with a decent fundamental understanding of general I.T .

By Alexis G

Nov 4, 2022

The only downside is the quizzes are in Ukrainian. But as a PC gamer, EVERYTHING IS MAKING SENSE.

By akindipe i

Sep 29, 2022

was intresting and educating the material for the course was so straithgfoward and understanding.

By Chris I

Aug 22, 2022

I learnt alot from this module i cant wait to start the next chapter Bits and Bytes of networking

By Cesar R

Aug 18, 2022

Easy to follow along. You do need to be able to motivate yourself since it is a self pace course.

By Gustavo M

Aug 10, 2022

It gives people a warm and fuzzy on how computers generally work and what IT support actually is.

By Miryan M

Aug 5, 2022

Very well made course. The short videos are with most important information and no empty talking.

By Ofome E

Jul 11, 2022

MY FIRST TIME ACTUALLY LEARNING THE BITS OF IT SURPPORT AND THE JOURNEY HAS BEEN REALLY EXCITING.

By Ariana S

Jun 18, 2022

this course was is great for beginners and for people looking to brush up on ther computer skills

By Joy F

Jun 8, 2022

Great course, those that are not in IT yet will be able to understand and grasp the fundamentals!