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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8401 - 8425 of 10,000 Reviews for Technical Support Fundamentals

By Zwelibanzi M M

Mar 28, 2021

I greatly enjoyed this course and am looking forward to the other courses related to this course.

By MD A A

Mar 13, 2021

It was great learning from google IT Technical support thank you for all who designed this course

By Irene J

Feb 21, 2021

Learned so much and got a much better understanding of the different processes of the TECH world.

By Adam W

Jan 30, 2021

A great intro and 1st course, easy to follow and I feel I have actually learned from this course.

By Cody T B

Jan 25, 2021

Good course very informative and a great starting place to anyone who is interested in technology

By tammy c

Jan 16, 2021

This course taught me a lot of interesting new insight to the IT world. I am ready to go further.

By GOH L H

Dec 18, 2020

Never expect the instruction was that easy to understand and follow, even in a graded assignment.

By Hadi H

Dec 12, 2020

Very Useful Course, with a lot of general information about basic Computers Hardware and software

By Curtis W

Dec 10, 2020

Totally enjoyed this course and will recommend it to anyone. I feel so proud of myself. Thanks!!!

By W C

Nov 28, 2020

Der Kurs I - Technical Support Fundamentals ist noch einfach. Basic Knowledge of IT Fundamentals.

By Gizeli C

Nov 7, 2020

Adorei o curso é bastante abrangente e oferece uma visão global sobre a tecnologia da informação.

By Rowell G N

Nov 3, 2020

Thanks for teaching me! I am very happy because I have more a lot of knowledge to learn about IT.

By brandon p

Oct 22, 2020

was a great learning experience . the skills i learned will say with me im willing to learn more

By Seth T

Oct 22, 2020

Great entry-level stuff that covers a broad range of pertinent topics without being overwhelming.

By Mohammed A

Oct 18, 2020

it's amazing I'm really proud of my self and all thanks for all people who give us all this info

By Jason G

Oct 18, 2020

Great introduction to IT, really enjoyed all the instructors. looking forward to the next course.

By Senem O

Oct 14, 2020

Excellent! I recommend to everyone who has an interest in learning more about how computers work.

By Bryce M

Oct 10, 2020

easy and definitely sets up a good foundation and starting point for further growth and learning!

By Walter G

Oct 8, 2020

The basic industry knowledge you will need for entry level tech support very fun and informative.

By JEAN B G D

Oct 5, 2020

I am very excited about what i learned from this course. Everything went smoothly.

Thanks GOOGLE !

By Huang J

Oct 2, 2020

Great crash course for IT fundamentals, helps me taking IT field in a way I've never knew before.

By Darryl W

Sep 20, 2020

I truly loved everything about this course especially about binary math and learning how to code.

By Josiah H

Sep 16, 2020

I enjoyed the introduction. It was welcoming and got me in the correct mindset to start learning!

By Jack S

Sep 12, 2020

Great videos and labs. Really nice to hear from those in the field and hearing their experiences.

By Matt E

Sep 7, 2020

For such a huge topic, it felt like a very informative and broad covering of the basics. Awesome!