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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8476 - 8500 of 10,000 Reviews for Technical Support Fundamentals

By Bonnie L K

Mar 22, 2023

I was very surprised how easy this course was to understand. Everyone was very helpful as well.

By Abdul A

Mar 8, 2023

enjoyed a lot during course , a great opportunity to learn under professionals

thank you coursera

By Qura-tul-Ain

Feb 20, 2023

My studying journey was really amazing and I enjoyed alot studying new things with new Teachers.

By Steven D

Jan 25, 2023

This was a great first hand look into the world of IT, thank you for making this available to us

By Adisa, M A

Jan 24, 2023

This is an interesting refreshing Information Technology Technical Support foundational program.

By Antonio p

Dec 7, 2022

Great for someone who has no inclination of what IT is. Thank you for your time and generousity.

By Ángel O

Nov 1, 2022

A good course with the basics about IT. The resources are good and the information still updated

By Ashley

Sep 30, 2022

Very straight-forward and interesting with lots of analogies so a beginner user can understand.

By hemant d

Sep 6, 2022

This course helps you to make a foundation of Knowledge in the field of computers and IT world!

By Hugo K

Jul 18, 2022

Love it. It starts my new career in a field I like and thrive to help people with tech problems.

By Petra K

Jul 4, 2022

Really enjoy this course feel like I found what I'm looking for thanks for making this possible.

By Mahdi M

Jun 18, 2022

A very knowledgeable Course , I recommend to study this course if you're entering the life of IT

By Talitha N

Jun 17, 2022

I found it hard on week 5 thank you with virtual machines but was able to figure this stuff out

By Blake A

May 25, 2022

I highly recommened this course for someone starting out in the IT/Computer industry in general!

By veronica w

May 13, 2022

this is a great course you lot alot in deepth of what invoves to become a IT support specialist

By Syed H A

Mar 20, 2022

All the material is good in this course but i feel like the role play can use some improvements

By Onukaogu K O

Mar 15, 2022

I really enjoyed this learning process and I look fort taking other courses as soon as possible.

By Carlos R

Mar 3, 2022

A great course to get you started if you are looking to learn about technology and the IT field.

By Patrick H

Feb 13, 2022

I really liked the course was very helpful for getting a good foundation for whats to come later

By Fazza D R

Feb 12, 2022

easy to understand, the instructors are amazing. love this course. moving forward to next course

By Ashley E

Jan 23, 2022

Relevant information explained in a way that's easy to understand and very engaging instructors!

By Jay T T

Jan 20, 2022

Very great at teaching you the basics of It Support. Definitly looking forward to learning more.

By Steve T

Jan 20, 2022

I think this lays out the ground work very well and is a good step into coming to the IT world.

By kary123enator

Jan 18, 2022

excellent course.Iit gies a clear understanding of basics of computers ,hardware and networking.

By ياسر ا

Jan 7, 2022

I learned a lot during this training program Thanks Google and Kyocera Thanks to all my teachers