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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,435 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

PK

Apr 9, 2022

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

TR

May 12, 2020

Very enjoyable forums, videos, and interaction as a whole. I have taken similar classes in the past but the way that this course works makes it so much easier for me to be interested and stay focused.

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9876 - 9900 of 10,000 Reviews for Technical Support Fundamentals

By Richard

Jun 21, 2020

Fantastic entry level course to IT support, highly recommend to anyone starting out!

By Asakiso A

Jun 13, 2020

Excellent tutors and practical labs really exciting and engaging. Good work is done.

By Mohamad I H B M E

Jun 10, 2020

great content and very informational especilly to those who new in technology field.

By Amruta P

Jun 10, 2020

Great course, enjoyed learning the concepts. Had great time spending in this course.

By Satyanarayan K

May 16, 2020

A wonderful course of google offered by coursera. Thank you for this awesome course.

By Sean G

May 9, 2020

The course was very simple.The instructors were great.And the videos easy to follow.

By Jeff B

May 8, 2020

Very Informative.

Thanks for the great class that will help me further my it career.

By Eliezer S

Apr 25, 2020

Thank you, I found this course to a great foundation for inspiring IT professionals.

By Olugbenga A

Apr 16, 2020

Thanks to everyone involved for taking their time out to make this course available!

By Abdo M

Apr 16, 2020

That's amazing. This is the most wonderful clear course I ever had like that before.

By james e

Apr 8, 2020

A great way to learn a new skill and trade to a great career path for yours to come.

By Mbabgong F

Jan 4, 2020

very important basics of computer necessary to all without the knowledge of computer

By Maurice G

Jan 1, 2020

Great course to get the basics of computing and great customer service instructions.

By John R

Dec 7, 2019

An excellent way to learn. It is easy to schedule my time and catch up when I don't.

By Thomas L

Nov 5, 2019

Very easy to track and I liked the videos and how they explained everything clearly.

By Jerry A

Oct 26, 2019

This course was so detailed; giving the fundamental principles of technical support.

By Carlton A L d F

Sep 29, 2019

Excellent course. I am definitely looking forward to complete the remaining courses.

By Ian P

Jun 28, 2019

Nice! I finished a month early though and would like to get on to the next course :/

By Andrew R

May 30, 2019

The course is challenging, but very approachable. Thank you for the awesome content!

By Andrew M

Mar 18, 2019

Great intro course or refresher for anyone that's been out of the field for a while.

By Henry A

Feb 26, 2019

Week 3 really needs some help on fixing errors. Other than that great course so far.

By Jose M C

Jan 10, 2019

The course is very easy to follow. I like the way each instructors explained things.

By Issa M M S

Jan 7, 2019

Very Informative, 10 years in the IT field and i still learned new things! Thank you

By Matthew C L

Oct 15, 2018

You can start this course with zero previous knowledge or experience with computers.

By Nathan M

Sep 29, 2018

Great course!!! can't wait to see what to see what the future courses have to offer