The 3-Ticket Shift Queue Simulation
The 3-Ticket Shift Queue Simulation
This course is part of Microsoft Healthcare IT Support Specialist Professional Certificate
Instructor: Microsoft
Included with Learn more
Beginner level
Recommended experience
Flexible schedule
Learn at your own pace
What you'll learn
Work an identity provisioning ticket end-to-end, including a clinician's Microsoft 365 account, Intune profile, Epic groups, and documentation.
Respond to an urgent data-privacy incident, containing exposure, applying PHI redaction, and executing a formal warm-transfer to Compliance.
Deliver an end-user AI enablement solution with a durable Copilot prompt framework, privacy guardrails, and structure-not-output coaching notes.
Produce a Help Desk Resolution Portfolio with three integrated Tier 1 resolutions for a hiring manager's under-10-minute evaluation.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Microsoft Healthcare IT Support Specialist Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
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