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Learner Reviews & Feedback for Customer-Centric IT Strategy by University of Virginia

298 ratings
81 reviews

About the Course

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, developed at the Darden School of Business at the University of Virginia and taught by top-ranked faculty, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course, two weeks in duration....

Top reviews


Aug 28, 2020

Excellent content, and some of the examples are actually related to real life scenarios. It's good to focus on small and medium businesses instead of talking about Fortune 500 companies all the time


Sep 11, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

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26 - 50 of 81 Reviews for Customer-Centric IT Strategy

By Jonathan K

Jun 06, 2018

Informative and practical course - time well spent. Thank you.


Jun 08, 2020

Well explained. Excellent content and instructor. Thanks.

By Ira A

Aug 10, 2020

I like it because i do learn a let fron this course.

By Shitalkumar S

Jun 22, 2018

Very insightful and helpful for starting a project.

By Antonio C

May 27, 2020

Fast course on BM canvas with excelente tools!

By Venkateswararao N D

May 16, 2020

Excellent Course and study material and aids

By Fredrick A D

Apr 15, 2020

Excellent course and instructor. Thank you.

By Alan Y

Feb 09, 2020

wonderful course material and nice deliver

By Simon D

May 09, 2020

Interesting and engaging course. Thanks!

By Abhinandan H J

Jul 20, 2018

Got different insights about processes.

By Ghassan I A

Sep 01, 2020

Thank you for this informative course.

By Rebecca G P

Aug 11, 2019

Good introduction to Business Process

By Mohammed S

Nov 23, 2018

Amazing course and beneficial for me


Dec 23, 2018

I found this course very useful

By Ralp P T

Jul 10, 2020

thank you for the learning !!

By Barbara S

Oct 14, 2018

Enjoyed learning with Alex!

By Mr. V G S

Apr 16, 2020

Its very Application Level

By Aymen Z

May 08, 2020

new informations , thanks

By Dmitry K

Jun 01, 2018

It was very interesting

By Randy I

Oct 17, 2020

Short yet informative

By Rayees A L

Sep 08, 2020

Great fully satisfied

By Serkan U

Oct 29, 2019

was a good experience

By Bhavesh L

May 21, 2020

Excellent content

By Isaias H T

Aug 05, 2019

great course thx

By Shakawat H

May 23, 2020

just splendid