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Learner Reviews & Feedback for Customer-Centric IT Strategy by University of Virginia

304 ratings
83 reviews

About the Course

Now more than ever, corporations are investing heavily in IT. The quality of these investments affect the daily work of millions, yet it’s not uncommon to see industry surveys where the failure rates for IT projects is over 50%. It’s possible to do better and it’s possible to do so consistently. In this two-week course, we’ll step through major challenges within corporate IT and how to address them with the disciplined use of design thinking, Lean Startup, and agile as a team framework. By the end of this course, developed at the Darden School of Business at the University of Virginia and taught by top-ranked faculty, you’ll be able to: Use the Business Model Canvas to focus your company strategy and facilitate buy-in from stakeholders Translate your work on the Canvas to specific charters in IT Rapidly prototype strategically-aligned processes for implementation within your IT infrastructure Please Note: This is a short-form course, two weeks in duration....

Top reviews


Aug 28, 2020

Excellent content, and some of the examples are actually related to real life scenarios. It's good to focus on small and medium businesses instead of talking about Fortune 500 companies all the time


Sep 11, 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

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51 - 75 of 83 Reviews for Customer-Centric IT Strategy

By Shakawat H

May 23, 2020

just splendid


Apr 13, 2020

very useful!!

By Rudi S

Sep 11, 2019

Good learning

By Sagnik C

Apr 20, 2020


By shikhar s

Jun 24, 2019


By Jimmy V

Aug 19, 2020


By Sandip M

Sep 25, 2020


By Suresh B K

May 08, 2020


By Ana C D

Jan 03, 2020


By Sachin B

Jan 20, 2019

This course gives you a good example of Business model canvas, how things really work. Also it shows a fair importance of how Design and Validation plays a vital role in overall IT Strategy, would appreciate if this was can be elaborated with easy and specific examples for new learners. However overall its a good platform to understand key IT metrics and Process improvement chain to help better plan IT Strategy for your firm.

By Nitin S

May 29, 2020

The course is very informative, which is supported by graph and examples. It is helpful for professionals to improve their knowledge in customer centric strategy. I will recommend my colleagues also to enrol and complete this c

By Amir E

Mar 31, 2020

Good course that gave me very good understanding and tools for improving the way I design solution and processes.

I believe that a bit more practice as part of the course material would have been beneficial.

By Addam C

May 07, 2020

Could have been slower and had more hands-on experience. Very quick to go through parts of the content and assume learners are picking it all up easily.

By Monib S

Sep 01, 2018

Highly insightful and relevant content presented so well ,Meaningful quiz and questions enrich the learning experience

By Rahcyne O

Jun 30, 2018

Great short course. Appreciated the perspective of both non profit and for profit situations.

By eelco

Mar 16, 2020

Great course. Basics are explained and its a good start on the subject.

By Wouter D

Mar 30, 2018

Good clear lectures, the test could be more challenging.

By Opeyemi O

Sep 24, 2019

Very educative...a must try for all


Sep 09, 2020

Real examples used, nice to learn

By Hafiz A Q

May 13, 2020

It was really good experience !!!

By shlok r s

Oct 29, 2018

This is really an amazing course.

By Bhavesh P

Jun 02, 2020

Well designed and delivered


Sep 27, 2020

Very helping

By Supriyadi S

Sep 26, 2019

good course


Apr 12, 2020

I like it.