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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,796 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews


Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.


Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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251 - 275 of 462 Reviews for Improving Communication Skills

By Ramadona

Jul 29, 2020

can level up my skill, worth it

By Qiana B

Jun 22, 2020

I loved this course. Thank you

By Muhammad Z H

Sep 4, 2019

Thanks, professor. Learnt Alot.


Jun 18, 2018

Excelente curso y muy dinámico.

By 游伟

Oct 22, 2017


By Devin B

Jun 23, 2020

Great course and very helpful.

By Grace N

Apr 2, 2020

Extremely useful and practical

By Amanda d C R

Sep 6, 2018

Great Class, I higly recommed!

By Ghassan A

Aug 14, 2020

Simple yet effective teaching

By Khaled K

Jan 26, 2018

informative on various topics

By Deleted A

Oct 10, 2020

This course was informative.

By Moniruzzaman S

Sep 27, 2020

It's really helpful. Thanks!

By Dorothy O

Jun 15, 2020

Very clear and comprehensive

By Maitha

Feb 10, 2018

very informative instructor

By Asmeret P

Jan 21, 2023

Very informative Thank you

By Chutimon P

Apr 20, 2020

Good module and applicable

By Aqib A

Nov 17, 2017

Simply outstanding!!!!!!!!

By Dao A D

Nov 17, 2021

This is very good course!

By Niti l

May 14, 2020

It was a great learning .

By Julie W C

Apr 30, 2020

Audited, but good course.

By pulin b

Jun 24, 2018

It is a very good course.

By Mian A H M

Oct 13, 2017

Very Useful and Effective


Apr 18, 2020

Learnt a lot. Thank You!

By Myriam P

Apr 27, 2020

The Class was excellent