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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,572 ratings
416 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

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251 - 275 of 411 Reviews for Improving Communication Skills

By Panagiota N

May 19, 2019

very interesting!!!!!

By Mohamed A F A S

Oct 6, 2021

Great effort. thanks

By Kent Y

May 4, 2020

It’s a great course!


Oct 14, 2018

Thank you very much!

By Teo W M

May 22, 2021

A very good course.

By Donny C T

Jan 27, 2021

a very good course!

By Fransiscus X A S

Sep 24, 2021

So helpful, thanks

By Jubelee A L

May 26, 2020

Thank you so much.

By Sebastian S

May 25, 2020

Amazing Professor!

By Anara M

Apr 22, 2020

great information!

By 李佳璇

Nov 18, 2018

I 'll work harder.

By Rihan C

Nov 4, 2017

Many useful skills

By Abdelhafid B A

Oct 15, 2017

very helpful


By Tarek M k

Jul 3, 2017

thanks for helping

By Agatha W

Jul 9, 2021

Very good course!

By Mohamed k

Jul 25, 2020

It's Very Useful.

By Jami G

May 31, 2020

Highly Recommend!

By Alex B

Dec 6, 2019

Really engaging !

By Prawira H S

Sep 28, 2019

This is very good

By Krishna M

Jul 6, 2021


By Sarwat Y

Sep 11, 2018

Excellent course

By Sohaib R S

Sep 22, 2017

Very good course

By Hammad u H

Sep 1, 2017

Very good course

By Joca T H

Aug 3, 2021

very profitable

By Wade Z

Feb 2, 2021

Awesome course!