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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,568 ratings
416 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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151 - 175 of 410 Reviews for Improving Communication Skills

By Andrew J P

May 15, 2017

Great course for anyone looking to learn about and improve their own communication skills

By Carla A G

Dec 3, 2019

Exceptional to understand some patterns among rivals and to improve communication skills

By Josianne M

May 28, 2020

Liked the way the professor gave great examples and provided an in-depth understanding.

By Krish R

Mar 24, 2020

this course was really fun and got a clear understanding about effective communication

By Lise Y

Aug 2, 2018

Great information here delivered in a direct and easily absorbed format. Thank you!

By Rajeev V

Jun 4, 2020

Great contents. Well presented. Easy examples but well connecting to the subject.

By Avik C

May 9, 2021

This is a very good course covering many areas, which we don't generally think.

By Marta E d S M R

Aug 27, 2018

This course is very good for people that what to improve the negociation skills

By Christos S

Mar 31, 2018

Great course on soft skills that are very important to have in an organization!

By Chioma A

Sep 4, 2020

The course is very insightful and very relevant. I really enjoyed the course.

By P K G

May 24, 2019

very good and changed my way of viewing communications. thank you very much

By Preetie B

Apr 14, 2018

Very interesting insight on structuring our communication in an effective way.

By Shamim A

Oct 23, 2017

It is a well thought and specific to improve communication in an organisation.

By Pornpaisarn C

Jul 11, 2021

Good context help me to improve and also aware in some part of work life.

By Jeff P

Sep 2, 2018

Done- Unable to complete the locked Quizzes but tge course was phenomenal

By Jonel R B

Sep 27, 2021

This course is very helpful for communicators and language enthusiasts.

By Nguyen D T

Jul 25, 2021

It is worth to spend time for this course. It is over your expectation.

By Poula S

Sep 13, 2020

It is a very useful course and I have learned a lot about communication

By victor h g l

Jul 12, 2018

Excelente course I like all the examples, it made easier to understand.


May 15, 2020

WHARTON PENN is the best school and there are a lot great proffesors.

By Pasucha U

Apr 20, 2020

Very useful key to the deeper understanding of work and personal life

By Jehan P

Jul 11, 2020

Useful course. It was less focused on communication than I thought.


Jun 19, 2020

This certificate develop and polished my career.

Thank you Coursera

By Eric R

May 13, 2020

Enjoyed this course very much. It was also put together very well!

By K59 L H K

Sep 24, 2021

A profound course with many useful knowledge. Deserve your time!