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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,393 ratings
372 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews


Mar 12, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.


Sep 10, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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226 - 250 of 365 Reviews for Improving Communication Skills

By 李佳璇

Nov 18, 2018

I 'll work harder.

By Rihan C

Nov 04, 2017

Many useful skills

By Abdelhafid B A

Oct 15, 2017

very helpful


By Tarek M k

Jul 03, 2017

thanks for helping

By Mohamed k

Jul 25, 2020

It's Very Useful.

By Jami G

May 31, 2020

Highly Recommend!

By Alex B

Dec 06, 2019

Really engaging !

By Prawira H S

Sep 29, 2019

This is very good

By Sarwat Y

Sep 11, 2018

Excellent course

By Sohaib R S

Sep 22, 2017

Very good course

By Hammad u H

Sep 01, 2017

Very good course

By Natthanan M

Apr 07, 2020

Excellent class

By venkatesh p

Apr 25, 2017

Amazing course!

By Hasaan A

Oct 11, 2017

Great Learning

By Kai-Hung C

Jul 06, 2017


By Khiêm N B

Oct 11, 2020

That amazing!

By Marita A C O

May 23, 2020

Really good!!

By Nagamani P

May 03, 2020

Very helpful.

By Joe W

Jan 21, 2019

great course!

By Siyuan P

Jun 26, 2018

Great course!

By Sherry E

Oct 13, 2020

Great course

By Charmaine R

Apr 16, 2020

great module

By Mellisa

Apr 09, 2020

keep it up!!


May 20, 2019

great course

By Shauhow W

Oct 26, 2017

very useful!