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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania
1,958 ratings
About the Course
Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
Top reviews
OW
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I did really enjoy the course. I gave a different perspective on situations and personal behaviour. The approach was very effective and the knowledge sticks in your mind. Very good.
DE
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I loved the course, its is simple clear and share a critical view on how we can communicate.
The examples and teaching helped in understanding and diagnosis of each problem in communication.
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501 - 503 of 503 Reviews for Improving Communication Skills
By James O
•Aug 18, 2017
Some bright spots but no deep exercises to drive home the learning
By XING G
•Aug 18, 2022
I prefer another course.
By Timur N
•Dec 19, 2021
This course just wastes u time. Meaningless and unuseful. They just tell you some common phrase that u can take from Wikipedia.
Course is worthless.