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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

796 ratings
190 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews


Mar 10, 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.


Feb 25, 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

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101 - 125 of 185 Reviews for Improving Communication Skills

By Amanda d C R

Sep 06, 2018

Great Class, I higly recommed!

By Khaled M

Jan 26, 2018

informative on various topics

By Maitha K

Feb 10, 2018

very informative instructor

By Aqib A

Nov 17, 2017

Simply outstanding!!!!!!!!

By pulin b

Jun 24, 2018

It is a very good course.

By Mian A H M

Oct 13, 2017

Very Useful and Effective

By Tan J F

Oct 08, 2018

Great course to learn!

By Vitalii S

Nov 25, 2019

Very nice!

Thank you!

By Panagiota N

May 19, 2019

very interesting!!!!!


Oct 14, 2018

Thank you very much!

By 李佳璇

Nov 18, 2018

I 'll work harder.

By Rihan C

Nov 04, 2017

Many useful skills

By Abdelhafid B A

Oct 15, 2017

very helpful


By Tarek M k

Jul 03, 2017

thanks for helping

By Alex B

Dec 06, 2019

Really engaging !

By Prawira H S

Sep 29, 2019

This is very good

By Sarwat Y

Sep 11, 2018

Excellent course

By Sohaib R S

Sep 22, 2017

Very good course

By Hammad u H

Sep 01, 2017

Very good course

By venkatesh p

Apr 25, 2017

Amazing course!

By Hasaan A

Oct 11, 2017

Great Learning

By Kai-Hung C

Jul 06, 2017


By Joe W

Jan 21, 2019

great course!

By Siyuan P

Jun 26, 2018

Great course!


May 20, 2019

great course