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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,583 ratings
419 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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176 - 200 of 413 Reviews for Improving Communication Skills


May 15, 2020

WHARTON PENN is the best school and there are a lot great proffesors.

By Pasucha U

Apr 20, 2020

Very useful key to the deeper understanding of work and personal life

By Jehan P

Jul 11, 2020

Useful course. It was less focused on communication than I thought.


Jun 19, 2020

This certificate develop and polished my career.

Thank you Coursera

By Eric R

May 13, 2020

Enjoyed this course very much. It was also put together very well!

By K59 L H K

Sep 24, 2021

A profound course with many useful knowledge. Deserve your time!

By Waseem R

Aug 19, 2017

Highly Recommanded. Exceptional material with concrete examples.

By Don E

Jun 19, 2020

Very insightful and loaded with real-world, useful information!

By Edouard C

Apr 22, 2018

Great lesson, loved the clarity, the examples and the passion !

By Petro P

Aug 18, 2017

Very interesting material presented by very interesting person!

By bigyan

May 12, 2020

Very good course with indepth understanding of core concepts.


Jul 29, 2017

Great course. Thank you for allowing me to pursue this course

By Venkatesh B

Nov 5, 2019

awesome course for those who master their behavioral skills

By Jason G N T

Oct 5, 2019

Maurice is great! Very clear.. Good course.. Learnt a lot..

By Trishanan d

Jun 2, 2018

Its a good course which is explained with a lot of examples

By Bernard D V

Nov 2, 2018

Great course about Communication. Clear, nice and easy :)

By Inna M

Jun 26, 2020

Great content, which stimulates thinking and memorising

By Jose R S L

Jul 25, 2018

Falta traducción al Español, deberían tener esta opción

By Hope D O

Nov 16, 2019

Excellent course. Every lecture brought new knowledge.


Aug 26, 2019

It was an informative course. Learned many new things

By Sonja L

Mar 4, 2019

Lost of great examples to really explain the content

By steven m

Jun 1, 2020

Very informative! A master of his craft! Thank you!

By Eman M H A

Sep 16, 2019

it was an amazing online course i have ever learnt

By murtuza a

Feb 2, 2021

One of the best courses in Communication Skills

By Gaurav P

Apr 15, 2020

Thanks a lot coursera. I really learned a lot.