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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

1,273 ratings
336 reviews

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews


Mar 12, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.


Feb 29, 2020

I loved the course, its is simple clear and share a critical view on how we can communicate.\n\nThe examples and teaching helped in understanding and diagnosis of each problem in communication.

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176 - 200 of 332 Reviews for Improving Communication Skills

By Kianti N S S

Jun 25, 2020

A very fun and informative course


Mar 29, 2020

Good interactive learning methods

By Hyder M

Oct 14, 2017

A very good learning and insight.

By Muhammad Y

Sep 13, 2017

very effective and easy to learn.


Apr 10, 2020

A very educational online course

By Qiana B

Jun 22, 2020

I loved this course. Thank you

By Muhammad Z H

Sep 04, 2019

Thanks, professor. Learnt Alot.


Jun 18, 2018

Excelente curso y muy dinámico.

By 游伟

Oct 22, 2017


By Devin B

Jun 23, 2020

Great course and very helpful.

By Grace N

Apr 02, 2020

Extremely useful and practical

By Amanda d C R

Sep 06, 2018

Great Class, I higly recommed!

By Khaled M

Jan 26, 2018

informative on various topics

By Dorothy O

Jun 15, 2020

Very clear and comprehensive

By Maitha K

Feb 10, 2018

very informative instructor

By Chutimon P

Apr 21, 2020

Good module and applicable

By Aqib A

Nov 17, 2017

Simply outstanding!!!!!!!!

By Niti l

May 14, 2020

It was a great learning .

By Julie W C

Apr 30, 2020

Audited, but good course.

By pulin b

Jun 24, 2018

It is a very good course.

By Mian A H M

Oct 13, 2017

Very Useful and Effective


Apr 18, 2020

Learnt a lot. Thank You!

By Myriam P

Apr 28, 2020

The Class was excellent

By Ciela

May 25, 2020

Suitable for everyone.