Aug 05, 2020
This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.
Jan 31, 2019
Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!
By Tanmay S•
Jun 26, 2019
Wow! such an amazing course, thinking deeply about the customers, their behaviour, their way of looking at the different things.
I loved it, in fact, I want to study more about it and would like to pursue MBA from this b-school
thanks to all professors for this course.
You all delivered the content in an interactive way!
By Nitin A•
Mar 28, 2019
Good content, gives a basic understanding of what customer analytics is and how it has helped businesses in collecting data, exploring it, analysing it, making predictions to optimize and then taking business decisions based on those predictions. Needless to mention, the faculty that delivers the course is excellent.
By Yufan S•
Apr 28, 2020
There are more wonderful concepts to show management science. It is the best one to introduce customer analytics to me. Keep in mind: better data, data exploration, optimization and making decisions. Excellent lectures from the professors! Maybe have a face to face meeting is a dream, but dreams could come true.
By Ali Z•
Mar 23, 2020
The mindset shift you will have after going through the different modules is like a riding a roller coaster where each corner hides some more interesting learning than the one before; the way the presenters organized and presented the materials made room to grasp all the information and learning in a smooth way.
By Yifan L•
Mar 21, 2020
Through the learning process of Customer Anlytics, it really provides me with some insight of how to utilized customer data in business applications. There are some intersting and meaningful inspirations from servearl industries. I guess I would start to think deeply in my future careers. Thanks for the sharing.
By Ian A•
Feb 24, 2020
Great overview of Customer Analytics. Companies are making decisions on a customer by customer basis, this course covers how this is being done and what we need to do to remain competitive. If you like I thought that decisions were still being done on an aggregate basis this will be an eye opening experience.
Mar 04, 2019
The Customer Analysis course is very helpful to me. It not only allows me to learn how to describe, understand and develop the tools needed for analysis, such as questionnaires, but also the understanding of the customer's own dimensions. Thank you very much for the wonderful courses offered by the professor!
By Marina M P•
Jun 28, 2020
Gostei da forma como foi construído, partindo com conteúdo mais detalhado e depois mostrando numa forma mais geral como as técnicas e os conhecimentos podem ser aplicados para tomar decisões e por em prática. O uso de exemplos reais também foi muito bom para entender a aplicabilidade dos conceitos ensinados.
By Yogesh G•
Apr 17, 2020
Extremely well organized course with ton of useful information. As it is a course for beginners so lacks the details but the overall content and flow is just perfect. Instructors are quite effective in explaining the complex ideas in simple manner. Specially loved the part of application taught in week 5.
By Erika P P•
Jan 25, 2016
This is an excellent course for those interested in understanding how marketing trends works towards customers. All the examples used were very helpful and interesting. The Professors were great, the classes were interactive, creative and could easily catch our attention. I would definitely recommend it!
By Sebastian V•
Oct 30, 2016
Great insight! Some of the articles the additional readings lead to are quite dense statistically speaking, which begs for a whole course in that subject to be developed. I loved the great arrange of examples and the clarity of the teachers to explain the main concepts. Loved it and would recommend it!
By Utkarsh A•
May 31, 2017
This is an awesome coursework.
The information provided, the real life examples, its so very inspiring.
All I wish now is to race to the finish-line for this entire specialisation.
Many thanks for putting up such a stupendous effort into this awesome course material, lectures.
By SANKESH B G•
May 04, 2020
I am extremely thankful to be a part of this course. I never thought that there is soo much to understanding customers and knowing how they behave. The modules taught in this course made me understand many things that I can apply on a realistic basis. Once again Tanks a lot and I enjoyed this course.
By Rahul S S•
Oct 09, 2018
I have thoroughly enjoyed the lectures of Professors and have developed an insight in the science of Analytics. Well, there is more to go. Shall give my feedback on regular intervals just to encourage other aspirants reading this to take up and learn how science can be linked to sales and business.
By Shelley D•
Jul 16, 2017
A very good course. Help me understand in depth and breadth how to identify, segment, and target different customers based on their propensity to identify, choose, review, select, purchase decisions. Will surely help those who are vyint to make a career breakthrough in t.he world of data analytics.
By Ha D•
May 20, 2019
For someone who is new to this field and doesn't have a background in marketing, this course has helped me tremendously to understand the key concept of using data and models in making decision. Hopefully this new knowledge will become an advantage for enhancing my future career in data analytics.
By Naresh P•
Aug 08, 2018
Im a student of consumer behavior but my course outline did not involve a lot of analytics and modern data relevance to it, so I decided to bridge the gap between those by opting for this course and now i feel that the foundation for the very same motive has been laid down really strong.
By Sai C C•
Nov 28, 2019
Customer Analytics is really a wonderful course for all the people who want to know, how to analyze the data and what factors should be considered while analyzing. Wharton staff had kept a lot of effort into making this course. Thank you so much Coursera for providing this wonderful opportunity.
By Luis A S•
Jul 31, 2019
Very enlightening course. I really enjoyed learning the use of data to make better decisions and the importance of data in marketing. I understand better how companies are developing their marketing campaigns. I enjoyed the CLV model, the explanations about models and the research in this field.
By Qiong L•
Dec 20, 2017
Overall, the course was great with lots of examples and applications introduced, but it would be more valuable to me if some terms could be introduced with explanations such as the recency and frequency in the concept of CLV, and how it is calculated using the formula introduced by Eric, etc.
By Abhishek M•
Jun 29, 2020
The course is very comprehensive with the professors explaining all the theories through detailed industry examples. I feel that practical examples, professors personal industry experiences, course structure and research papers (reading material) are complete and make this course interesting
By Jase N T•
Apr 23, 2018
The course was excellent. Many of the discussion points were the concerns of my clients especially in retail and telco. The exams were difficult and you really need to pay attention to the details the lecturer says but it's part of the learning process. Definitely recommending this course.
By Carlos F P•
Oct 24, 2018
Top notch and relevant material. Much needed discussions on the use of modern analytics in sales and marketing. Without the mathematical intricacies of implementing the models, it gives an excellent big picture, the current trends in industry, and examples from real companies. Thank you.
By Sanjiban K•
Dec 05, 2016
I feel I have learnt something different and what I expected out of my first course in Business Analytics. Coming from a technical background of computer science and mathematics, I really got a chance to understand how to effectively use data to make strategic decisions to drive revenue.
By Manish K•
Apr 02, 2018
This course is very well designed for those who want to gain knowledge on customer analytics concepts in short time with good content.
I would like to thank all the faculties of the course for providing good content and explaining it in easier way to grasp the knowledge.
Thank you again.