Chevron Left
Back to Customer Analytics

Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

11,046 ratings

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews


Aug 4, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.


Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

Filter by:

1851 - 1875 of 2,369 Reviews for Customer Analytics

By Raphaël M

Nov 26, 2015

By Sasidhar

Jul 2, 2021

By susanblevins

Mar 26, 2017

By Thomas N

Oct 20, 2016

By Bilha S

Nov 2, 2020

By Ucheoma C

Oct 19, 2019

By kamalika P

Oct 11, 2019

By Mohit P

Sep 28, 2016

By Ray S

Feb 7, 2016

By Israel O V S

Sep 25, 2019

By Sulabh N

Sep 2, 2019

By renjith r

Jan 30, 2019


Sep 11, 2022

By Belinda C

Mar 17, 2021

By Sanket S

Aug 14, 2019

By Sonal G

Jun 9, 2019

By Angel T

Jul 23, 2017

By Seungsu Y

Aug 16, 2016

By Smit C

Jul 13, 2020

By Saras C

Jun 25, 2019

By Jyoti G

Jan 13, 2019

By Albert N

Feb 21, 2016

By Ram R

Sep 26, 2015

By Anyamene, K I

Nov 24, 2017

By Daniel M

Aug 22, 2017