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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,722 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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51 - 75 of 621 Reviews for Introduction to Operations Management

By Aarav P

Jul 16, 2021

Amazing and very well thought out course! Professor Terwiesch was very thorough in his lectures and gave many real-life examples and expiriments for easy understaning. The practice after each module was extremely helpful in letting me recall and practice the skills learned. Thank you very much Wharton School of the University of Pennsylvania and Coursera for such great Initiative. I would highly reccomend this course to anyone considering learning about Operations Management.

By Tim M

May 22, 2020

Very well thought out. Clear, precise and rich in content. There are plenty of excercises to practice. I mean, in each module, so each week, you have a detailed review session (with generally 3 to 4 exercices with on average 3 questions each) followed by 2 other exercices on video followed by a homework session (generally 3 exercices with 3 questions each) and then the exam for the week. This is a great opportunity to practice and I really enjoyed it.

By Clifford H

Apr 14, 2020

I loved how the professor made his examples as practical as possible. I have now learnt some lean tools i can safely apply in real life. I had some few issues as to which format to present certain answers especially for those questions that were silent as to which answer formats were required (whether in decimals or percentages). All in all it was a great course. I look forward to completing other courses in the Business Foundations Specialization.

By Andrew R

Jan 4, 2023

I found the information to be very informative, as we as in-depth for the length of the course. It taught me a lot about how businesses run and the risks that are involved in business. I learnt details and analysis techniques which help explain and show how to handle different areas within different business structures. An overall excellent course, it does push you to understand and learn while also offering you a grounded expectation.

By Benoit C

Oct 27, 2016

A bit frustrating not to have the correct answers of the test when we fail, but it pushed me to redo them again and again until I figure out what the correct answer is. This is actually the best way of understanding and remembering the course content.

I really enjoyed doing this course as I discovered new knowledges and skills I had overheard before but never taken the time to learn.

Great course! I highly recommend.

By micah a

Feb 15, 2018

I really enjoyed the content of this course. The various aspects of operational optimization were explained very clearly and in an engaging manner. My only reservation about this course was how difficult the quizzes and homework were at time––especially in comparison to the relatively more straightforward in-class examples. All that being said, I am very glad I was exposed to this content. Thank you very much!

By Salvatore C

Sep 13, 2023

I think the course is great but there were several issues with the quizzes not accepting previously defined input formats. Some formats require 2,3 or 4 digits after the decimal point, and it is inconsistent which to use. This causes a lot of rework, and if you fail multiple times in an 8 hour period you must wait.

The content was fantastic though. Learned a lot and confirmed a lot of previous experience!

By Jess K

May 14, 2020

I thought this class was really well balanced, structured, and timed. My only constructive feedback is that the homework and exams are sometimes much more difficult than the practice/review questions, and there is no way to understand what we get wrong and why. After course completion, any documents that could be sent to users to explain the homework and exam questions would be extremely helpful!

By Hancheng L

Jan 30, 2018

A very interesting and informative course, each chapter filled with real-life examples and experiments for easy understanding, even if you don't have any previous knowledge on economics/management. Prof. Terwiesch is really good, delivering the knowledge very concisely, with a health dose of humor about his "broken" English pronunciation (well not really). Overall a very solid course! Thank you!

By Lestari

Nov 18, 2020

This course really help me a lot understanding operations world, from process analysis, inventory, KPI tree, ROI, Defect, six sigma and control chart to Jidoka concept. It covers all. The best operations course so far! I strongly recommend this course for any individual who would like to improve operations process to support Sales revenue or just learn about things in operations.

By Rosy B

May 31, 2024

Excellent course that includes key concepts in operations management, including process analysis, quality control, and supply chain management. Good details and valuable learnings that are applicable to real-world business problems. There were few challenges in some assessments and quizzes due to formats but overall the course covers essential aspects of operations management.

By Pyro W

Jul 31, 2020

The Professor was diligent and most excellent. It was clear he structured the information and lectures for the learner to fully grasp the subject. Challenging concepts with practice and various application made it less overwhelming. I look forward to future engagement and expansion on Ops Management. A myriad of opportunities for lean principles to be applied and identified.

By Akmal A K

Feb 16, 2019

This is a very intensive real practise orientated course. Completing it is rather challenging but my first feeling after having just done it - it has been the most intensive and useful course I have taken on Coursera (Now I am a step away from completing my third Specialization on Coursera). Many thanks to Professor Terwiesch Highly recommend this course.

By Surojit D

Jun 20, 2017

This is an Introduction to the world of Operations management. The best thing about this course is that it goes in depth of almost every topic it touches upon. This course emphasizes on quality material and lucid explanation. The class hours are really interesting and the assignment are equally challenging. I'm glad I got a chance to study from the best.

By Jean G

Oct 15, 2017

This is a great course. I am the CEO/Owner of an aviation repair and overhaul company and I can put many of the concepts to use right away. We already use Kanban, but we don't have a way to measure the variability in our processes and to identify assignable causes. The course has given me great ideas. Thank you professor Terwiesch. Vielen Dank.

By Mrityunjay M B

Apr 22, 2020

This is probably the best course I have done on Coursera. It has a detailed and organised syllabus and focusses on basics. The best part about the course is that it does not test using MCQs. It gives situational problems which really tests our understanding and thus in that way help in the development of problem-solving skills and concept clarity.

By Felipe R

Oct 13, 2017

Awesome Awesome guys! I am a big fan of Wharton University. I am in Rio de Janeiro, paradise beaches with my parents and this was the course I enjoyed and made me out of the see...

yeah... and definitely I will never ever in my life miss a bottleneck until the end of my existence kkkk

I look forward to wrapping the other courses... All the best!

By Andrew H

Jul 29, 2021

Great course. The instructor is great with just the right mix of seriousness and humor. The material seems applicable to the real world and lays a foundation for improving operations. There is some statistical understanding needed for the last week, but nothing I couldn't research myself and pick up before the course was over. Thanks!

By Ziyong C

Jun 9, 2019

Quite heavy in content packed in a 4 weeks course. Enjoyed solving the problems and learning how to improve operations effectiveness. The 7 sources of waste and 3 key problems in operations are very insightful operations knowledge that I would have had a hard time figuring out myself should I not have taken this course.

By Рустем Т

Oct 8, 2017

The course is really good, but it would be better to improve the presentations

Often more mathematically the task is formulated, than as real business case

I'm not a humanitarian) I'm a mathematician myself, by education "applied mathematics and physics" (MIPT)

In some tasks it is better to disclose all the assumptions.

By Abhishek A

Apr 7, 2016

Really liked the review video where we can really test our knowledge over the subject matter.The quizzes on offer are very intuitive testing our knowledge to a great degree.I would also request you guys to offer further courses with the same faculty so that we can take gain in-depth knowledge in operations management .

By Muhammad T Z

Jan 3, 2024

Prof. Christian Terweisch has done a remarkable job in explaining the underlying concepts in operations management. I will definitely recommend this course for anyone who is interested in learning operations management especially all the important frameworks to ensure continuous process improvement in any industry.

By Anantha K P

Jan 3, 2021

Its really helpful to understand basic of Operation Management, Quality control, overall production control .Appreciate Prof.Christian Terwiesch explanation on topics and examples. But it will easy to understand if he elaborate his explanation while working in excel and uses slides instead of writing.

By Unmesh D

Jun 15, 2017

I liked the simple and straight forward teaching style of the professor. Also, I really liked the REVIEW videos for all modules. I think this should be applied to other courses as well as they give consolidated information of what we learned in the module, which is very effective for writing the quiz.

By Kasra S

Oct 2, 2023

Concise, yet packed with a lot of useful information, and also great delivery; the Wharton difference is quite literally noticeable, and you could really notice that a lot of effort and time was put into coming up with a really good course syllabus. Thank you to all who contributed to this course.