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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,722 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

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76 - 100 of 621 Reviews for Introduction to Operations Management

By ranjoo s

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Apr 29, 2020

Got me into a different perspective in all the things that I see in the manufacturing company that I work for(I am in sales). Now I know why my colleagues in Operations say what they say, and has given me an overall understanding of the entire process. Will certainly help me with my career ladder.

By Meet S

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Apr 25, 2020

It was a short 4 week course yet cover A to Z of Operations Management with the help of real life examples. I will never be able to just focus on eating my sandwich the next I visit a Subway restaurant. Only those who completed the course will understand the above statement. Thank you very much.

By DENIS F O

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Dec 7, 2015

This course is taught in a way that improves potential for problem solving in operation management. In this course, remedies for problems that appear to be complex on the surface is simplified in ways that I could understand regardless of the fact that I had no business management back ground.

By Sathish K

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Mar 29, 2017

The course content is delivered in a simple manner. The real life examples (customer care call) were amazingly apt to the topic and it deepened my understanding of the course. My interest in this course increased manifolds and I would like to take up a follow up higher level course in future.

By Emilio B

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Feb 17, 2019

A lot of problem solving and the homework per week which is important to process and consolidate all this information, makes the course very practical. It could be more organized when showing the excel files and solving problems in Excel. Visually could be also improved (charts and slides).

By John C

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Jul 1, 2020

Great class. I really loved the instructor. His classroom examples were relatable to numerous students across industries, but we understandable to everyone. He challenges you with the exam questions as well to ensure that you truly understand the material and how to work the problems.

By Prashant P

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May 18, 2020

A very impressive structure of course makes its easy to understand the basics of Operations management.

This course helps me to understand the real world use of the operational fundamentals with real industry examples. Thankful to Prof. Christian Terwiesch and team coursera for the same.

By Erik T

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Dec 28, 2020

Instructor was great and taught many relatable concepts that occurred in the business world. As a worker in different fields, I completely agree with the concepts taught in this course. The quizzes get pretty intense toward the end though and weren't completely explained in the videos.

By Hiranya K

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Jul 24, 2016

Very well made course. Instruction was very thorough, with lectures detailing solutions to practice problems. These lectures helped a lot for the homework assignments, which sometimes required higher level understanding/intuition than the basics of the main lectures. Highly recommend.

By Markus L

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Jan 30, 2019

Great examples, good case studies, lecturer knows what he is talking about and peppers the videos with good examples from many different areas (healthcare, manufacturing, etc), the quality of the Excel recordings could be better it is impossible to see any of the numbers or formulas

By Linett C

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Jan 12, 2020

Excellent course. Very informative and really makes your brain work! Professor Christian T. Did great job explaining things, as well as designing the course itself - highly recommended! Now I look at all the processes around me from a completely different perspective. Thanks again.

By Steven E W

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Mar 4, 2018

Outstanding survey of Operations! I have already used this information in my practice, and even written a couple of scholarly papers using skills learned in the course. I plan to write several more too (medical operations), and apply these to a hospital and practice that I manage.

By Mircea N S

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May 21, 2020

Excellent course for managers and others. Professor Christian Terwiesch and his team produced a great course at a level most students can understand. I hope the knowledge we learned from this lecture will be useful to all in our careers. Thank you, Coursera and Professor Terwiesch!

By Lobna K

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Dec 19, 2017

Thank you Christian for the wonderful course. I find Ops a very boring topic but I have enjoyed your lectures and certainly learned a lot. I thought the pace was excellent. Quizzes were designed carefully and resulted in a deeper understanding of the subjects. Thank you!

By Youssof O

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Aug 28, 2016

Absolutely fantastic course. Very interesting and highly useful material, with massive real-world applications. The course was delivered in a very informative, entertaining and clear way. Prof Terwiesch is an amazing lecturer and teacher. Cannot recommend highly enough.

By Weiqin L

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Jun 11, 2016

Really good course for operations management introduction. Although it is not a heavy course to teach every details, it got me busy enough as a part-time student. I would continue to learn more in this topic by reading the book "Matching Supply with Demand".

By Abhishek B

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Sep 16, 2020

This course is amazing, helped me a lot. The professor who teaches gave really good examples to clarify. However, It would be a little bit difficult for some people if they are new in this field. But In the end, this course is amazing. You should take this.

By Krystle

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Jan 26, 2024

I enjoyed taking this course and have Christian lead me through it. He guides you through this course in a way that makes you remember important key takeaways. He's straightforward, but ensures to add tangible meaning that you can relate back to.

By Mohammed J

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Jun 6, 2020

Easily one of the most interesting and well taught course I have taken on CoursEra. The professor really challenges the students. The reviews and practice problems really helped me grasp the content and its usability. Thank you for a great course!

By vinod k

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Jan 5, 2019

Thank you Coursera for providing me such course for Operation Management. This course taught and gave clear vision for business operation. Now I am fundamentally cleared about the operation management and this will very useful for me in my future.

By Gaurav V

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May 1, 2020

A very well explained and industrial oriented designed course. This course has explained all the operational terminologies exceptionally well by providing excellent analogies. I am looking forward to use my this learning to my professional life.

By Shailendra S

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May 30, 2019

I got to solve very Interesting real-life based scenarios/problems in this course, which requires logic and common sense. All the assignments are practical in some sense. Wonderful course and the instructor's module review video is very helpful.

By Alejandra E

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Mar 13, 2024

I had ZERO experience with Operations but was something that intrigued me since I started working, now I see the capabilities of what can be done with Operations Management and love it! I look forward to finding a career path in this field.

By Angel L K

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Sep 22, 2019

I enjoyed this course tremendously. Professor Christian Terwiesch was very engaging in his videos and in the way he taught this course in Operations Management. I highly recommend this course to others interested in taking business courses!

By Mikaila J A

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Dec 19, 2017

This course simplified a difficult topic to understand. I really appreciated how the examples were broken down and simplified! Besides the technical aspect, the class teaches you "kaizen" - ALWAYS BE IMPROVING! So glad I took the class!