Chevron Left
Back to Introduction to Operations Management

Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,722 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

RE

Jan 28, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

Filter by:

151 - 175 of 621 Reviews for Introduction to Operations Management

By MOHAMMED S A P

•

Jun 11, 2017

Excellent course and lecture material to help with every accept and understanding of the Intro and deep dive into operations management

By MANHAR s

•

Jun 25, 2018

this course is awesome and give a opportunities grow our career tanks coursera love you all. special thank prof. Christian Terwiesch

By Victor B B

•

May 3, 2023

Interesting content, well delivered, and very practise-focused with a number of practise exercises besides the graded assignments.

By Shreshtha M

•

Jul 7, 2020

The course makes us think deeply during the exams and really tests on the concepts taught. Good way of making us learn on our own.

By Mike

•

Apr 16, 2024

Phenomenal course. But one does need a background knowledge to understand the concepts and apply it in a real world scenarios.

By Onyema O A

•

Nov 10, 2022

It was a very calculative and interesting course. I can proudly say I have a better understanding of operation management now.

By Benjamin C

•

May 24, 2020

Instructor was very clear, I definitely benefited from this course and would sign up for the remainder of the specialization.

By Sanjaya E

•

Mar 10, 2016

at first I thought it is going t be boring. But the way he speaks and gets examples it betters itself as the course moves on.

By Mireya V V F

•

Jun 12, 2020

Muy practico y útil para cualquier tipo de industria. Ejemplos que aclaran todos los conceptos y facilitan el aprendizaje.

By Paul J

•

Mar 28, 2018

The material wasn't always the most interesting, but it was always given concisely and in a way that was easy to understand

By Hasari T A

•

Mar 1, 2016

This has been the most challenging course so far, professor Christian makes you think out of the box with all the quizzes.

By Magno L B L

•

Sep 4, 2017

The course was very good. The classes are very enjoyable and clear. Most of the assignments make us think and ratiocinate

By werwadu

•

Oct 2, 2016

Great Course ! It has a big practical part where all the theory delivered can be landed to the context of real business.

By Jérémie A

•

Jul 16, 2016

Very interesting for anyone working in Operations. Full of useful ideas and tools to improve processes and productivity!

By Mindy C

•

Feb 7, 2017

Very insightful in terms of bottlenecks and flows that govern A LOT of business strategy that I see people involved in.

By Anand T A

•

Mar 18, 2021

Excellent Course conducted by an Amazing faculty! He made learning operations fun! Thank you Prof.Christian Terwiesch!

By Brighton M M

•

Nov 25, 2018

The course will really help me identify all the bottlenecks in all operational processes i manage at my place of work.

By Affonso S

•

Oct 2, 2016

Excellent material!

This course exceed my expectations, essential to everyone that needs an introduction in operations

By Ali T

•

Oct 12, 2019

Really good content. Really good professor! Occasionally poor video and sound quality. But still worth the 5 stars!

By Anil K S

•

May 18, 2017

Very thoroughly explained by the professor. Good for a newcomers to understand the basics of Operation management.

By Ryan W

•

Feb 18, 2018

Ideal level of support offered throughout the course material. Excellent delivery and highly applicable content.

By Ashu S

•

May 4, 2016

Great course. Make sure you spend a lot of time solving problems. They really help in understanding the concepts.

By Samir K

•

Aug 16, 2021

It was ameging experience throughout the course. Got good knowledge of calculating KPI in Operation management.

By Pavel M

•

Apr 7, 2020

Very useful course to understand the basics of operations management. Very informative explanations and tasks.

By Wolf H

•

Oct 7, 2021

Really solid foundation -- you might need to watch some of it twice for it to really stick. Highly recommend.