Hugo Reyes account profile

Personal details

Hugo Reyes

Lives in El Paso, United States

Highlights

Google Google IT Support Professional Certificate

View certificate

Additional info

Links & Resume

With 13 years in sales and technical support, I bring a deep passion for technology and a drive for excellence. I excel in building lasting client relationships and surpassing targets through clear communication and a strong grasp of IT solutions. Currently pursuing certifications to enhance my expertise, I aim to provide precise and accessible technology solutions for every customer, making IT seamless and approachable.

Highlights

Google Google IT Support Professional Certificate

View certificate

Work preferences

Desired roles

Computer Support Specialist

Data Analyst

Help Desk Technician / Analyst

Location preferences

Open to remote work

Willing to relocate

Additional info

Links & Resume

Experience

Work history

Repair / Service Technician at Charter Communications

(June 2024 - Present)

Video Repair Technician proficient in diagnosing and resolving digital TV and internet service issues promptly. Skilled in troubleshooting and repairing set-top boxes, modems, routers, and related equipment. Strong communicator committed to delivering exceptional customer service. Expertise includes troubleshooting internet connectivity, ensuring efficient problem resolution while maintaining professional integrity.

Technical Support at Verizon

(February 2022 - October 2023)

Providing adept troubleshooting and resolution of mobile device and service issues. Skilled in delivering excellent customer service and ensuring customer satisfaction through effective communication and problem-solving. Proficient in adhering to company protocols and maintaining high standards of service delivery.

Financial Analyst at American Express

(October 2020 - January 2022)

Accurately processed financial transactions, adhering rigorously to AMEX's policies and procedures, including meticulous account re-aging procedures. Maintained up-to-date knowledge of state-specific laws, ensuring legal compliance and adeptly managing member concerns with regulatory precision. Accurately processed financial transactions, adhering rigorously to AMEX's policies and procedures, including meticulous account re-aging procedures.

Electronics Team Lead at Walmart

(April 2016 - October 2020)

Demonstrated proactive sales leadership by engaging customers, understanding preferences, and providing tailored electronics recommendations, emphasizing a centered approach. Initiatives: Implemented effective up-selling strategies, significantly contributing to increased sales and showcasing strategic marketing skills. Diligently managed high-value item inventory, oversaw Fuji Photo Lab maintenance, resolving queries through daily call-ins, showcasing operational efficiency.

Technical Support at King's Electronics Import

(February 2011 - March 2016)

Performing advanced troubleshooting for cellphones, computers, and tablets proficient with Microsoft, Android and Apple operating systems. Skilled in opening, closing, adding, replacing items, unlocking devices, and other technical tasks in a professional environment. Additionally, I excel in diagnosing hardware and software issues, ensuring efficient and effective repairs to enhance customer satisfaction and operational efficiency.