Joseph Netherland account profile

• Managed digital asset workflows for 200+ projects, maintaining 100% delivery accuracy and version control • Implemented quality control in production, reducing rework time by 20% • Documented repeatable processes and trained collaborators for consistent quality • Monitored metrics and adjusted schedules to improve retention by 25%

*Deployed to Deloitte Surge Support Team • Validated 35 to 45 Medicaid eligibility decisions daily using IES and Excel while sustaining 98 percent plus QA accuracy • Applied complex eligibility policy logic to ensure regulatory alignment and prevent downstream defects • Built structured Excel tools supporting 7,500 plus reviews, strengthening decision consistency and accuracy controls • Developed SharePoint documentation standards that reduced onboarding errors and rework across the review team

• Designed compliance ready reporting frameworks and standardized Office 365 workflows to support audit readiness • Reconstructed a stalled contract proposal, securing 650K through regulatory and financial alignment • Built documentation templates and workflow standards that reduced submission errors and stabilized operations • Resolved requirements gaps between operations and leadership to support consistent, audit ready execution