Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Johns Hopkins University

Johns Hopkins Medical Office Manager Professional Certificate

Become a skilled medical office manager.

Gain essential skills to manage healthcare practices in 6 months or less. No prior experience or degree needed to start your career as a medical office manager.

Michelle J. Campbell
Maura McGuire, MD, CPC, FACP

Instructors: Michelle J. Campbell

30,838 already enrolled

What you'll learn

  • Apply effective human resources practices and strategies to manage and lead a healthcare organization.

  • Implement quality and safety programs to ensure high-quality healthcare delivery and promote a culture of safety.

  • Analyze and navigate the complexities of healthcare delivery systems to optimize patient care and outcomes.

  • Utilize healthcare data and electronic health records (EHRs) to support decision-making and enhance operational efficiency.

Details to know

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Taught in English

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Prepare for a career in Health

  • Receive professional-level training from Johns Hopkins University
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Johns Hopkins University

Professional Certificate - 6 course series

Introduction to Ambulatory Healthcare Management

Introduction to Ambulatory Healthcare Management

Course 1, 9 hours

What you'll learn

Skills you'll gain

Category: Health Care
Category: Medical Terminology
Category: Practice Management
Category: Human Resources
Category: Health Systems
Category: Urgent Care
Category: Health Care Administration
Category: Telehealth
Category: Financial Management
Category: Healthcare Industry Knowledge
Human Resources Management Essentials

Human Resources Management Essentials

Course 2, 9 hours

What you'll learn

Skills you'll gain

Category: Employee Engagement
Category: Employee Onboarding
Category: Constructive Feedback
Category: Change Management
Category: Human Resource Policies
Category: Law, Regulation, and Compliance
Category: Diversity and Inclusion
Category: Performance Management
Category: Organizational Change
Category: Human Resources
Category: Human Resource Management
Category: Organizational Leadership
Category: Interviewing Skills
Category: Human Resources Management and Planning
Category: Recruitment
Category: Goal Setting
Category: Talent Recruitment
Category: Employee Performance Management
Category: Performance Review
Category: Smart Goals
Quality and Safety in Ambulatory Healthcare Management

Quality and Safety in Ambulatory Healthcare Management

Course 3, 10 hours

What you'll learn

Skills you'll gain

Category: Patient Safety
Category: Continuous Quality Improvement (CQI)
Category: Performance Improvement
Category: Health Care Procedure and Regulation
Category: Project Management
Category: Strategic Leadership
Category: Healthcare Project Management
Category: Risk Management
Healthcare Delivery for Medical Practice Managers

Healthcare Delivery for Medical Practice Managers

Course 4, 11 hours

What you'll learn

Skills you'll gain

Category: Preventative Care
Category: Regulatory Compliance
Category: Patient Flow
Category: Staff Management
Category: Care Coordination
Category: Budgeting
Category: Public Health
Category: Health Care
Category: Health Systems
Category: Medical Management
Category: Patient Coordination
Category: Hospital Experience
Category: Operating Budget
Category: Practice Management
Category: Public Health and Disease Prevention
Category: Primary Care
Category: Case Management
Category: Care Management
Category: Nursing and Patient Care
Category: Healthcare Industry Knowledge
Data and Electronic Health Records

Data and Electronic Health Records

Course 5, 8 hours

What you'll learn

Skills you'll gain

Category: Health Insurance Portability And Accountability Act (HIPAA) Compliance
Category: Data Security
Category: Data Management
Category: Data Integrity
Category: Data Analysis
Category: Information Privacy
Category: Medical Privacy
Category: Clinical Documentation
Category: Electronic Medical Record
Category: Data Quality
Category: Electronic Medical Record System
Revenue Cycle, Billing, and Coding

Revenue Cycle, Billing, and Coding

Course 6, 6 hours

What you'll learn

Skills you'll gain

Category: CPT Coding
Category: Patient Registration
Category: Medical Coding
Category: ICD Coding (ICD-9/ICD-10)
Category: Insurance
Category: Revenue Management
Category: Medical Billing and Coding
Category: Claims Processing
Category: Denial Management
Category: Revenue Cycle Management
Category: Payment Processing and Collection
Category: Billing
Category: Registration
Category: Insurance Policies
Category: Medical Billing

Earn a career certificate

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Instructors

Michelle J. Campbell
Johns Hopkins University
6 Courses44,790 learners
Maura McGuire, MD, CPC, FACP
Johns Hopkins University
6 Courses44,790 learners

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"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."

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"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."

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Learner reviews across Johns Hopkins Medical Office Manager

avg. across 6 courses

  • 5 stars

    83.77%

  • 4 stars

    10.49%

  • 3 stars

    2.48%

  • 2 stars

    0.76%

  • 1 star

    2.48%

JP
Course: Introduction to Ambulatory Healthcare Management

Reviewed on Dec 18, 2025

RM
Course: Human Resources Management Essentials

Reviewed on Jul 3, 2026

JT
Course: Healthcare Delivery for Medical Practice Managers

Reviewed on Oct 26, 2025

¹Career improvement (i.e. promotion, raise) based on Coursera learner outcome survey responses, United States, 2021.