University of Maryland, College Park

Managing Conflicts with Cultural and Emotional Intelligence

University of Maryland, College Park

Managing Conflicts with Cultural and Emotional Intelligence

This course is part of Program Management and the Art of Communication Specialization

William A. Brantley

Instructor: William A. Brantley

3,175 already enrolled

What you'll learn

  • Define emotional intelligence (EI) and explain how it supports effective program and project leadership.

  • Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.

  • Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning

  • Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.

Details to know

Taught in English

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This course is part of the Program Management and the Art of Communication Specialization
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